Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Easy to submit the claim and quick…
Easy to submit the claim and quick response time. I have peace of mind with metlife!
Insurer: MetLife
By: Amanda Cestaro
Worth the money for health of your pet
We are very impressed by MetLife’s pet insurance. We have done 10 claims and it is so easy and relatively quick to receive your reimbursement. I think the longest I have waited for reimbursement is around 2.5 weeks. It’s very easy to use the app to upload your receipts or vet notes and follow the process to your claim being approved and then the payment. We have reached out to customer service a few times and it has always been pleasant and quick. This will be our third year with Met Life for our pet insurance and we continue to be impressed by the coverage and the service. Thank you for making things easy.
Insurer: MetLife
By: Amber Patton
First time - amazing experience so far
This was my first time using these benefits and it was a very smooth and quick process. Love it so far, definitely recommend.
Insurer: MetLife
By: Jerry Velasquez
The payment was done super fast.
The payment was done super fast.
Insurer: Trupanion
By: Maria
I can't say enough about a great transaction!!!
I can't say enough about how great this transaction was!!! Within a short time, the claim was reviewed and closed with the proceeds going directly into my account via Zelle, which was a wonderful surprise!!! Notifications were sent to me and the website was updated keeping me aware of status and Explanation of Benefits!
Insurer: MetLife
By: Maureen Roman
ISSUES WITH COMPANY, REPS AND PAYMENTS
BEWARE!!! STAY AWAY!!! I signed into my account to make a payment and came to realized that I had a pass due from Dec and then another one hit on Jan 6th 2026 called and spoke with a rep don't remember her name but she was going to take one payment and instructed me to pay the remainder before the policy cancelled on the 19th of Jan which in fine but then I asked for a manager about getting out of default because they required the full amount of almost $600 to be paid in full by the 19th which didn't sound right. I was connected to Account manager Donna which was rude, insensitive, and was laughing at me. I was then transferred to another account manager Lisa which I explained about what happen with the previous manager and I told her I wanted to make half the payment and pay the rest before the policy cancelled she told me that I can't make a partial payment on the account so I said I want to pay using 2 cards and she told me she can't take 2 card. they force you to pay the premium and then force you to use one card to avoid fees for processing. If you have a new Puppy, kitty, or other animals that you want insurance shop around and stay far away from this company.
Insurer: Pets Best
By: Anthony Joner
Easy
Easy, fast. Thank you for insuring my pet!
Insurer: MetLife
By: Julie Ohlis
I filed my first claim
I filed my first claim. The claim was easy to file. They were quick and efficient. I forgot I had a $500 deductible and 70% rate so I received $1125 back from a $2200 claim within a week.
Insurer: Spot
By: Deborah San Juan
Easy upload of receipts in the app
Easy upload of receipts in the app, fast turnaround on approval and payment.
Insurer: MetLife
By: customer
Great Company
Once all your records have been received the online process is so easy and fast. Literally can take less than five minutes to submit, and the turnaround for payment is usually about 3 days. So far I have had a wonderful experience with them.
Insurer: MetLife
By: Fran Z.