Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Very easy to send in reimbursements
Very easy to send in reimbursements. Prompt reply and reimbursement of covered services.
Insurer: Spot
By: M Ray
Please expect your pricing to increase…
Please expect your pricing to increase significantly annually. regardless of if you use the insurance or not. They claim its because vets prices go up (even though my vet told me pricing has not increased) and because more people sign up for the insurance (So they ask me for more referrals??) I would look elsewhere or put in 1500/year into a GIC instead at least that will MAKE you money Love the generic standard auto reply’s too!
Insurer: Trupanion Canada
By: Angela S Spearman
Customer service reps are very nice and…
Customer service reps are very nice and helpul. However, it took 3 calls to get direct payment set up.
Insurer: MetLife
By: customer
very quick turn around on claim
took my pup to emergency vet on a saturda...and My claim was approved in less than 24 hours over the weekend and I had my money deposited back by next business day! I am super impressed with how fast and easy it was to send in my claim.
Insurer: Trupanion
By: Nicole Pellegrini
Kudos on the ease of enrollment
Kudos on the ease of enrollment. Only suggestion would be a way of choosing when the monthly payment is to be taken.
Insurer: MetLife
By: Kathryn Hackney
We recently joined Spot pet insurance…
We recently joined Spot pet insurance and within a few months our pet had a $1700 Vet bill which Spot initially paid $900. Our vet office made a mistake in how they wrote up the bill so they corrected it and we sent it back in for reassessment , Spot covered almost the entire bill. Very happy and the payment was quick. Pleased, would definitely recommend. As Vet bills have become so expensive, I really think that pet insurance is a must have these days..
Insurer: Spot Canada
By: Teresa
easy application
The gentleman I spoke with made everything easy to understand and he explained the benefits and process. The application process was easy.
Insurer: Nationwide
By: Helen H
Our first claim was processed smoothly…
Our first claim was processed smoothly and fast. The Vet chat line assisted us when the emergency happened and was very helpful. The payment for our claim was very fast and simple to setup.
Insurer: MetLife
By: Mariel D
Fast and fair on numerous payments…
Fast and fair on numerous payments attached to one surgery. Thank you.
Insurer: Spot
By: Connie Lickeycustomer
Fast and easy payment to vet office
Fast and easy payment to vet office, to ease our stress so we could focus on our baby pup ! Thank you
Insurer: Trupanion
By: Trish