Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,606 total
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Easy to enroll new pet but difficult to…
Easy to enroll new pet but difficult to decrease the plan I have with my original pet
Insurer: MetLife
By: Celia Naranjo
Such a reputable company!
I have had dogs & cats all my life and never had insurance before. I felt very comfortable going thru Costco to get Figo cause of their reputation. Figo has treated me and my pets amazing prompt and any questions immediately respond and payment in my account fast. Thank you!
Insurer: Figo
By: Long Island
I'm generally annoyed that Nationwide…
I'm generally annoyed that Nationwide allowed my pet insurance to lapse twice. They do not notify you effectively that your coverage is about to be up. I now have to go through the process of re-enrolling, which means they are starting the qualification process all over again. It's just kind of silly. I've been thinking of just cancelling entirely.
Insurer: Nationwide
By: Alison Dixon
Easy and smooth process
Easy and smooth process
Insurer: Nationwide
By: customer
App is easy to use and submit claims.
App is easy to use and submit claims.
Insurer: Spot
By: Sara M.
It was easy to enter pet information.
It was easy to enter pet information.
Insurer: MetLife
By: Michelle Barnes
Website is very easy to navigate and…
Website is very easy to navigate and turn around time is excellent on reimbursement after deductable is met!
Insurer: MetLife
By: William Crawford
Submitting expenses is always very…
Submitting expenses is always very simple and payment comes quickly.
Insurer: MetLife
By: customer