Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,739 total
Other Categories
Ease of access and payroll deduction
Ease of access and payroll deduction
Insurer: MetLife
By: Angela Keller
Good customization.
Easy to make a custom plan. Easy to check price differences.
Insurer: MetLife
By: Lourdes White
adoro claims experience
Fast response to my claim. Fast approval, fast payment.
Insurer: Adoro
By: John
Claims never paid
I have been paying monthly for pet insurance since 12/25 and was told my claims would be addressed and considered promptly. I have submitted ALL vet bills and ALL vet information requested. I have not gotten back any amount of money on submitted claims, but said they "needed more information". (stalling tactic). It is now June and they continue to charge my account $74.55 every month.
Insurer: Pumpkin
By: Jennifer York
Pet Illness
I was very impressed by the quick and smoth claim process. The claim was approved within three days. Directions for submitting the claim were clear and unambiguous. The claim balance minus the deductible arrived promptly via Zelle. Great!
Insurer: MetLife
By: Fernando
You make reimbursement very difficult…
You make reimbursement very difficult and now you are raising my policy by 27% at renewal. I will not recommend your company to anyone for pet insurance.
Insurer: MetLife
By: Roy Jensen
Easiest insurance processing ever
Easiest insurance processing ever! And it’s all handles in my vet’s office. Nothing for me to submit.
Insurer: Trupanion
By: Chopstick
The website is very glitchy it was…
The website is very glitchy it was tough to read things and select what I needed but I was happy with how fast I was able to get my insurance.
Insurer: Sonnet
By: Will Betzner
Easy to upload documents when…
Easy to upload documents when submitting a claim and quick turn around time on getting reimbursements approved and money to my account. I just don’t like how much the cost goes up each year. Every year I question if it is worth it to keep the insurance.
Insurer: MetLife
By: customer