Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Would Not Recommend
I did not have a great experience with Pets Best. Trying to reach them by phone was awful. Every time I contacted them, I was placed on hold for at least 15 minutes before reaching a representative. It also took over a month to receive payment on my claim. Transferring ownership of the policy to my son was another unnecessary hassle, despite being told it would be an easy process. This insurance was supposed to provide peace of mind, but instead it caused nothing but frustration. I would not recommend them. I switched to another company, and they paid my claim within three days.
Insurer: Pets Best
By: M & M
Very easy to submit claim and quick…
Very easy to submit claim and quick reimbursement.
Insurer: Healthy Paws
By: robin
On-line sign up proces
On-line process is very easy to sign up your pet for coverage.
Insurer: Nationwide
By: Chris
Highly recommended - fast, efficient service!
I have never had to use my pet insurance until these last few months (actually, never really had pet insurance until a few years ago) but man, Pumpkin has exceeded my expectations on all counts! The submission process is easy to do and they communicate within 24 hours to let me know status. Plus, you can have direct deposit to your bank so there's a very short wait period before getting your reimbursement. I HIGHLY recommend them!
Insurer: Pumpkin
By: Lauren Case
Good company to get pet insurance
Good company to get pet insurance. Filing is quick and easy with no bumps in the road.
Insurer: Spot
By: James Karasoulis
Takes a long time to reach deductible
Takes a long time to reach deductible. Once you reach the deductible, it takes FOREVER to process the claim and pay out.... once the pay out is there, it's more like a coupon rather than insurance.
Insurer: Spot
By: Brian Schoenburg
Claims settled quickly
Claims are completed in a very short time and their Customer Service is great!
Insurer: Spot
By: Lynn Brown
They make doing a claim easy and…
They make doing a claim easy and process the claim really quickly. Very easy to work with. Terrific company to work with.
Insurer: Spot
By: Ronald Sweeney
The refund process is the easiest and…
The refund process is the easiest and fastest I ever experienced.
Insurer: Spot
By: Jonathan Osorio
Easy to upload and reimbursement was…
Easy to upload and reimbursement was quick
Insurer: MetLife
By: Brent Brotherton