Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Every time I submit a claim
Every time I submit a claim, it takes longer and longer. The average is 7-8 weeks. This last one is going on 3 months. The claim was first submitted in 3 weeks after the visit. Met Life claimed they received a blank form from me. Did a human see this and contact us? No, that accounted for 3 week delay. Three mistakes where made costing a total of 8 weeks. Finally the claim was settled and it took 9 days for it to get into the mail. Note, the email they had on file was not ours. The email link was for payment type (Mail or direct deposit). I would drop this company in a minute if my 13 year old dog was healthy. Most companies do not insure animals with pre-exiting conditions. So I am stuck. It is either this or no insurance. I do not recommend this insurance company. Look elsewhere.
Insurer: MetLife
By: William Gross
The representative was very…
The representative was very knowledgeable and helpful
Insurer: Nationwide
By: customer
Always very quick with a fair response
Always very quick with a fair response. Recommend this pet insurance for anyone with pets.
Insurer: Embrace
By: customer
Great communication
It has been very easy to send in the Vet bills and get reimbursement for those that qualify. They have been easy to contact when I have questions that need answering.
Insurer: Spot
By: Patricia Weilbacher
Our First Experience With Embrace!
Recently, our rescue puppy, JR, now 9 years old, required surgery for an ear hematoma. We have had Embrace Insurance since we brought him home but until now, had never used it, so I was a little apprehensive about filing a claim. I have to say that it was one of the easiest, most transparent processes I have ever been through with any insurance company. I uploaded the invoice from the vet, answered a few short questions, and the submission was done. The time was 3:18 pm EST. At 3:34 pm EST I received an email acknowledging the submission and giving us the good news that the claim was complete and that the surgery was covered by our policy! Embrace kept me informed every step of the way, the submission process was simple and clear, and the resolution was lightning fast! I am still shaking my head in disbelief at how easy this was, and thankful that I kept this coverage from the beginning. This is a great company that I highly recommend! Well done, Embrace!!! And THANK YOU!!!
Insurer: Embrace
By: Alan Landry
Spot is the best pet insurance route you can go!
Spot is the best possible pet insurance I could've gone with. They were quick and reliable with processing my claim and refunding me. As well as being kind and thoughtful enough to call me and personally send condolences for my cat who passed away recently. That meant the world to me. I will continue with Spot insurance since I trust them to fully take care of both me and my cats. Thank you.
Insurer: Spot
By: Caitlynn
I had a great experience speaking with Fabrice Le-Morzellec today!
I had a great experience speaking with Fabrice today! Every time I call Fetch, the contact I speak with is very helpful and friendly. Today was no exception. Fabrice kindly offered to check further on an application for a job opportunity for me today. I would love to join a mission that helps pet owners cover the cost of veterinary bills to keep their pets healthy!
Insurer: Fetch
By: Amy L.
Always helpful and fast
Always helpful and fast
Insurer: MetLife
By: customer