Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Everything was smooth with pumpkin for…
Everything was smooth with pumpkin for me and Marley.
Insurer: Pumpkin
By: Roger C Goff
My experience was excellent.
My experience was excellent.
Insurer: Nationwide
By: Jackie Matthews Glover
Quick and easy support experience
I had trouble adding my new dog to my account, but Aileen from support helped me right away and answered all my questions. Excellent service and a positive overall experience!
Insurer: Fetch
By: Ramon Mariano
Customer Service is always there to…
Customer Service is always there to help very knowledgeable considerate Whenever I’ve needed to speak to a customer rep they’ve always been there answering the phone, which is great to talk to a human that understands the needs of your pet
Insurer: Spot
By: Nora Kirk
Pets are expensive, Fetch is not
My dog has needed medical care far mire than i expected; nonetheless, I paid the vet, I submitted a claim to Fetch and Fetch reimbursed me promptly. Thank you! From Tulip’s grandma
Insurer: Fetch
By: Tulip’s grandma
Very easy to enroll and have great…
Very easy to enroll and have great explanations of all coverages.
Insurer: MetLife
By: Marixa Gonzalez
The timeliness of the claim and professionalism
The timeliness of the claim and professionalism with contacting other parties when needed
Insurer: Fetch
By: William
Aileen A and Introduction to Fetch
Aileen A. who took my call was very knowledgeable, personable, clear and concise. She was open about her opinion but allowed me to ask the questions I had to decide on Fetch for my pet insurance. Aileen ensured I knew what was covered in the plans, and fine details. I look forward to dealing with Fetch personnel in the future, but hopefully not for anything serious about my puppy.
Insurer: Fetch
By: Margaret Paganelli
Great experience with signing up our pets for coverage.
Amanda was a pleasure to speak with and very personable and knowledgeable. She gave several examples of how things worked and was helpful in finding the best deal to meet our pets' needs.
Insurer: Fetch
By: Lauri Sherbon
I paid the max food this insurance and…
I paid the max amount for figo insurance and they make every excuse not to pay back. If it’s illness, they say it’s for wellness visit. If it’s wellness, they say it’s illness visit and don’t cover it. They will go along everything. I spent thousands for my cats and have only received like 30% back when I paid for 100% reimbursement but they say that certain things aren’t covered. It’s really frustrating.
Insurer: Figo
By: Rosaliaaa