Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Magical Mystery Tour
My dog's case was a bit complicated, which lasted about 2 weeks. I recieved exccellent care from both Adobe and Sage, and I am so glad to have the Pet Insurance. I am extremely grateful to Pets Best for making it easy for me to file claims and upload documents. Having Pets Best has been the most important investment I have made over the last several years. Thank you for the peace of mind
Great experience!
It was quick and easy to file the claim and upload the necessary documents in a few minutes on the app. Response and explanation e-mail was received within 2 days. Reimbursement was received and in my bank account in 7 days, which was including Christmas day. Overall great experience!
Always a pleasure dealing with Trupanion
Always a pleasure dealing with Trupanion
Insurer: Trupanion
By: Tricia Jenkins
Final claim for Remington Steele
This was the final claim for Remi. He went in for a teeth cleaning and never came home. This claim was initiated quite a while after his death. The claim was typical. The follow up email was the Best in Pets Best. Someone took the time to read my claim completely and proactively took care of the rest. The follow up email stated Pets Best credited my account back to the date of Remi's death and the Best part was they expressed sincere condolences for Remi's passing. Thank you for making a difficult time just a bit easier. I will continue to support Pest Best as long as we have our furry family members!
Amazing company
"I have bragged about Pets Best to everyone. I have never dealt with a company that was so efficient. There has never been any issues. The proficiency with which they pay and are on top of every aspect, is truly top notch. I have never had to contact them for anything. They just do what they are supposed to. I cannot recommend them enough! "
Patient in answering my questions.
Patient in answering my questions.
Insurer: Nationwide
By: Linda
Amanda was a pleasure to talk with and…
Amanda was a pleasure to talk with and he was very knowledgeable.
Insurer: Fetch
By: Dianne Howard
Still waiting for policy confirmation…
Still waiting for policy confirmation and details two weeks later
Insurer: Nationwide
By: customer
They were very great about answering my…
They were very great about answering my questions! They came to my rescue real quick! Thank you!
Insurer: Pumpkin
By: Robyn
Let down after 9 years with Healthy Paws!
My dog has been with Healthy Paws for 9 years on the 12th of December 2025 my dog was taken into emergency & kept until December 16th. I submitted my claim to Healthy Paws they told me that my policy had changed on the 14th of the month (December) reducing my reimbursement to 70% from 90% !!! Leaving me with a hefty bill. I disputed the claim andI’m still waiting to hear back.
Insurer: Healthy Paws
By: Emmy Daniels