Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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I Could Not be More Pleased
I had never had pet insurance before, and the ease of navigating the process with Metlife Pet ... was so smooth. Submitting the documents , awaiting the processing and receiving the payment. Metlife Pet Agents are very helpful and professional when you reach out or chat... so if I could give them 10 stars I would.... Insurance for pets nowadays, is not a luxury, it is truly necessary.... and I feel much more comfortable, having Metlife Pet in my corner for that unexpected emergency.
Terrible experience
My cat became seriously ill and was hospitalized at Tufts veterinary hospital who did everything they could save her but she passed away. Months later I received a call from MetLife about another matter but was told by the agent O could file a claim which I did. They asked for more info, I provided it. Then they denied the claim because it wasn’t filed within 90 days. They all knew when it happened and kept encouraging me to continue only to process and deny the claim. Trust me when my beloved cat passed away unexpectedly I was not thinking “oh, I better file a claim for within 90 days”. Terrible on MetLife’s behalf.
Insurer: MetLife
By: Denice
Great Insurance!
We've had Trupanion insurance on our dog since she was just a new puppy and have always been very happy with their quick response to claims. Insurance seems to be a must these days.
Best pet insurance service out there
I’m also grateful for the unwavering support that Helathypaws have given me and my cat Luna throughout the years. I honestly didn’t think much of pet insurance companies and even considered not having one as I thought it would be a waste of money because insurance companies never pay out anyway, so why pay them a monthly subscription? I’m so happy that I was wrong and I can confidently say that Healthypaws has exceeded all my expectations. Their smooth, very streamlined, straightforward process and web portal for claim submissions etc. is the best I’ve ever seen. Seriously: many of the human health insurance companies could learn a thing or two from them. I’m recommending Healthypaws to all my friends who are pet owners (been doing so for a few years now).
Insurer: Healthy Paws
By: Babak
Recommended
Very Much so recommend Pets Plus. They are easy to deal with and claims submitting is good. For this particual visit I had submitted a Pre-approval to them and this did take some extra time to come but just wanted to make sure that once I made the appt and paid it woudl be reimbursed. need to get my oher cat set up now;)
The Best For Your Pets
PetsBest is absolutely! They have made my experience with them so simple and easy. They are very responsive about what is going on with my claims and if I need any help with anything. I truly have no complaints. Having PetsBest on all three of our fur babies has definitely given us peace of mind. Thank you so much to the PetsBest Team!!
Insurer: Pets Best
By: Lauren
Super easy process. No hassle at all.
We had over $1000 in vet bills for our cat Tummy and had to make a claim with Lemonade for the first time. Their chat assistant made it super easy and quick to add all the relevant info necessary. After the initial claim, it took a bit of time, but there were no issues that really needed me to work through and I got the claim payment shortly after. Thanks Lemonade!
Pet Insurance
I was not sure if I chose the right insurance Company for pet insurance. I was a little skeptical. My dog got sick and I had to take him to urgent care, it was not cheap. Submitting the claim online was so easy and it was approved in no time. I am very happy with it and will stay with Metlife. Thank you.
Insurer: MetLife
By: Monita
Easy and fast claim process
I have filed several claims throughout my dog’s cancer treatment. It’s super easy to file online or through the app. You answer a couple of questions and upload a receipt. They give you a timeframe of 5 weeks for the claim but it’s usually faster than that. All my claims (between July and November 2023) have been reviewed, approved and paid out within 2 to 3 weeks. Pets Best have literally been a life saver. Highly recommend them to anyone looking for pet insurance.
Insurer: Pets Best
By: Marlene
Sick
Everything was a hassle abouthe claim. The claim of Justin always had an issue about what they would or what and pay for and why they wouldn't pay for. It