Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Quick and easy!
MetLife Pet Insurance is the best! Easy to download documents, fast payments, easy to transfer to bank. Really a good company to deal with. Thank you!
Insurer: MetLife
By: Mindy
This was such an easy app to use
This was such an easy app to use. I hope everything that follows is as easy as enrolling.
Insurer: MetLife
By: adelaide mccormick
Medical issues concerning pets are…
Medical issues concerning our pets are never easy especially when great expense is involved. It is an emotional time to be weighing the cost of service versus care of your pet. Knowing you have coverage for emergency costs is helpful. It took me months to submit my claim due to the emotional loss of my dog. The process was smooth and I felt compassion from those I spoke to that helped me through the process. Reimbursement was timely and so appreciated.
Insurer: Spot
By: Patricia Lystad
The quickness of processing a claim request.
Quick response and the simplicity of submitting a claim. Outstanding phone assistance when needed. Outstanding email updates on the status of your claim.
Insurer: Spot
By: Louis Stortini
Everyone was very helpful over the…
Everyone was very helpful over the phone and provided me with options for my new kittens!
Insurer: Nationwide
By: customer
Easy to submit documents
Easy to submit documents. Appreciated email follow ups on status. Claim was processed in a timely fashion.
Insurer: Fetch
By: Karen Metcalf
You exceeded my expectations
You exceeded my expectations. Great service.
Insurer: Trupanion
By: Code
Filled out the application
Filled out the application, they immediately took a double payment off my card (that was not stated very clearly), then sent an email that if I didn't have a vet record within the last 12 months, I'd have to pay for a full exam, out of pocket before they would cover anything. Being short on money for vet visits is why I enrolled. Immediately asked for a refund and no response. This company is a complete scam!!
Insurer: Nationwide
By: Nick
Yorkie Mommy
I have always had a great sense of relief with having Trupanion for my 2 Yorkies. I have talked to a few folks there, personally over the last 11 years or so, especially when I was dealing with my one Yorkie's passing one year ago. You all were so genuine and caring, even as I 'blubbered' to you! You helped me so much with all I was going through. I also received such immediate responses to any and all claims I have have for my two little 'girls'. Thank you...
Insurer: Trupanion
By: Ginny
First time having dog insurance
First time having dog insurance. We brought our pup to the vet. Submitted our recipt by taking a picture and uploading it. Within a few hours our claim was reviwed and we seen a refund to our account the next day. Simple fast and on point. Could not be happier.
Insurer: Spot
By: Rebecca Drinkwater