Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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I’m very happy with all experiences…
I’m very happy with all experiences I’ve had with MetLife!
Insurer: MetLife
By: Kathy
The claim submission process is…
The claim submission process is straightforward, but every claim I’ve submitted has resulted in multiple emails stating that documentation is missing. Each time, I resubmit the same documents, and only after several attempts and a phone call does the claim finally go through. Most recently, my claim was closed without payment or explanation, requiring me to restart the process for the fourth time. At this point, the effort required to obtain reimbursement simply isn’t worth the 80% coverage.
Insurer: MetLife
By: Joanne Panepinto
Great Pet Insurance
quick response, easy to submit claims, great communication
Insurer: MetLife
By: Enrique
Metlife Pet Insurance is a must have with pets
I have been with Met Life Pet Insurance for 2 years now from day one after adopting both our cats. The rescue I adopted from actually recommends them. It has been a lifesaver financially as both cats ended up unfortunately having health issues later on. Submitting claims is easy, you can even submit from the app. Reimbursement is usually within a week, just make sure you submitt your payment receipt, the invoice, and the soap notes from your vet to avoid a delay. I have called maybe twice and have had great customer service. Also call over the phone to enroll for unlimited benefits as it is not an option if you enroll online. I found this out when renewing over the phone with a question and the agent told me about the unlimited benefits. It does cost more.
Insurer: MetLife
By: Noelle
Wonderful representatives, additional online adjustments might be nice!
The only thing I wish I could do is make updates or changes to either my policy on the app, or see what adjustments would do to my monthly rate. Whenever I call your service representatives are always wonderful, I'm just an anxious person who hates making phone calls 😂
Insurer: MetLife
By: Alexis
I am grateful that there has been quick…
I am grateful that there has been quick review of the claims I have submitted. It's important to me that I can receive my money for having this insurance since I am on a fixed budget.
Insurer: MetLife
By: Deborah
Great service
Great service. App and process was easy to use.
Insurer: MetLife
By: Tanya Quillinan
My experience was amazing just like I…
My experience was amazing just like I had made great experiences before! I was at the emergency clinic with my GSD and the invoice was pre approved within few minutes. I was able to focus on my girl and later paid just my portion! I am so glad I have chosen this insurance for my fur babies! Thank you so much Trupanion !
Insurer: Trupanion
By: Rodaba
Excellent customer service
Excellent customer service. Good variety of plans.
Insurer: Nationwide
By: Hulse Family
Easy to use
Easy to use, quick responses, and good customer care. I have peace of mind knowing that I will not have to choose between quality care for my dogs and being able to pay my bills.
Insurer: Trupanion
By: DOG AS COPILOT