Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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First time using Pets Plus Us insurance, very happy to have them as my provider!
I had a very sick beagle on Christmas eve, and not wanting to wait until after Boxing Day for my regular vet office to be open I had to take Henry to the emergency vet hospital for treatment. We spent 13 hrs there and got home at 12:30am on Christmas Day. Thankfully he was okay after with some medication. I submitted my paperwork on Dec 27th and got my reply from Pets Plus Us on Jan 3/24 with our payment details. Excellent service, very happy I made the switch from Trupanion. Thanks from Tracy and Henry
Insurer: Pets Plus Us
By: Tracy
Great Response Time
This is the first time I have used pet insurance and it has been a very positive experience. The response to my claim submission and the reimbursement was very fast. Being able to enter claims online and getting direct deposit reimbursement was so efficient. The follow up email inquiring about my dog's recovery was much appreciated.
Insurer: Healthy Paws
By: Patricia
Outstanding
My baby boy needed emergency surgery, never had to worry about the financial aspect. Trupanian was absolutely there to ease my anxiety. I 100% trust them and I can get the best and fastest care possible for my boy.
Affordable pet insurance!
A trial petsplusus insurance plan was provided to me when I adopted my cat from the local municipal shelter. I am glad to have decided to convert the trial plan into a continuous policy. For the past year and a half they have provided effective customer service and assistance with my claims. The rates are affordable for the age of my cat and they do not make a fuss when claiming vet bills. Highly recommend insuring your pet through Petsplusus!
Insurer: Pets Plus Us
By: Omar
? what do you mean by 'Review Title' ?
Claim was submitted to Trupanion Canada by Close Vet Vet Clinic on their system on Jan. 6, 2024. The employee of the clinic commented that the claim was done on their system quickly and efficiently. Trupanion Canada acknowledged the claim instantly and Outcome Letter / Claim completed notification was received next day on Jan. 7th 2024. This is excellent service from Trupanion Canada. Thank you. I'm sorry that I didn't understand what you are looking for under 'Review Title'.
Great overall experience
So glad I have this insurance. It has been a literal life saver for the health of my fur baby and financially for me. Great and friendly customer service. Submission of claims are made simply and easily in the app. Reimbursements are quick and easy as well. I can concentrate on my baby girl and give her what she needs at the vet and home. Thank you MetLife.
Insurer: MetLife
By: Suzanne
Met Life outstanding experience
I have three small dogs. I did a lot of research when deciding an insurance company to go with.. this company has been outstanding from day, one from ease of use of app to speaking with customer service to filing claims to reimbursement. Absolutely a lifesaver. Would love to work for them !!!! Highly recommend
Ms.
I am thankful for having the help from Trupanion when needed the most
Hamilton's Stones
Our dog Hamilton was referred to a specialist by his regular VCA Vet for problems and complications from bladder stones. My recent online claim for this visit was processed very quickly and in accordance with my policy. I have been a member of Pet's Best for many years and this claim, and one other previous claim(s) a few years ago, were both good experiences. Based on these experiences I would recommend Pet's Best Insurance. Hamilton is still going to require surgery for this issue, and the insurance provides us with one less thing to worry about, knowing that it will help to get Hamilton the care he needs, from the vets he needs, and helps make hard decisions because of treatment costs a little easier. Thank You Pet's Best.
Amazing Service and Claim Process is Simple
We have had the pleasure of having full coverage for our Whippet since we got him 3 years ago. In that time we have had more than one emergency claim. The process for claims is very simple and easy. We have never had any trouble and the customer service agents are always extremely helpful and understanding. Pets Plus Us insurance saved our dog's life. Thanks for all that you do.