Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
It was easy to process my claim.
It was easy to process my claim.
Insurer: MetLife
By: customer
Excellent pet insurance
I've now insured 4 cats through Spot. When I starting buying insurance for our current two 1-1/2 year old brothers as a precaution when they were still kittens, one of the cats unexpectedly developed some chronic health issues that have already nearly cost $2,000. As with all of our other pets, Spot has reimbursed me for the expenses promptly and without any administrative back-and-forth. I cannot recommend them enough.
Insurer: Spot
By: Geoff Ku
Spot has met all expectations
Spot has met all expectations in regards to reimbursement and timeliness. I would highly recommend this company.
Insurer: Spot
By: Dorothy Whittier
Ease of making claims
Ease of making claims; responsiveness and overall service.
Insurer: Spot
By: Consumer
Need information in a timely manner
I’m disappointed that the process took as long as it without knowing why. Only after calling and eventually getting an email did I find out that the delay was due to problems that had to do with updating the system. I would have felt more comfortable knowing that before I had to make the call. Especially since my monthly bill came right on time with no glitch.
Insurer: Pets Best
By: Richard
Customer Service is incredibile
Great peace of mind knowing our Little Charlie is in great hands. They make the process so easy. Thank you !
Insurer: MetLife
By: Richard A.
Lied to trick us into signing up, denied coverage
We asked very specific questions when deciding whether to sign up or not (will this cover exam fees? Dental?). After two separate claims were denied, I'm done. They found 7 different categories to make sure they denied EVERY penny, and after talking to customer service about how their policies are structured, and reviewing the paperwork, the business model is clear - lie to get you to sign up, because there are no consequences to lying. Then collect your money until you file a claim, which they will deny because basically nothing is covered. Then move on.
Insurer: Figo
By: Zach
Helpful and Personable Customer Service
My interaction with customer service when I couldn’t get the expiration date for billing to change was an easy and pleasant experience as all my interactions with Embrace have been. The person who helped me was extremely personable and helpful.
Insurer: Embrace
By: susan s
Poor customer service and poorly managed company
This company's reputation changed in 2025. They had a massive website outage thst caused thousands of customers to lose all access to their accounts. No claims could be submitted, no policy documents could be accessed. Call wait times are often at least 1 hour and good luck getting an email reply that's any kind of helpful. The issue has been ongoing for at least 3 months and the company takes no accountability whatsoever.
Insurer: Pets Best
By: Ariana Antczak
Quick to answer questions
Quick to answer questions. Website easy to navigate.
Insurer: Pumpkin
By: Unlnown