Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Always easy and effortless which is…
Always easy and effortless which is truly appreciated especially when dealing a lot of vet visits. The claims process and reimbursement are usually completed within a few days. I have been a health paws customer for many years and find it invaluable.
Insurer: Healthy Paws
By: Lisa M
Always helpful
They review my cases quickly and their customer service when I need something is good.
Insurer: MetLife
By: Gabrielle Smith
Thank you Rebecca
Rebecca, one of Prudent Pet's knowledgeable employees, answered all of my questions in one fell swoop.
Insurer: Prudent Pet
By: aubnessgmail.com
I am 100% happy and grateful for Embrace Pet Insurance
This is my first experience with pet insurance and I could not be happier with Embrace. After my dachshund was diagnosed with a significant issue, I crossed my fingers that the coverage would kick in and that it would be a seamless and easy process. It has been both simple and easy. I've submitted several claims and all of them were reviewed the day they were submitted and paid that same day. Every call I've had with them has been very helpful and pleasant. They are responsive and seem to really care about my dogs care and my experience. I wish my own personal insurance was as easy!
Insurer: Embrace
By: NM
THEY ARE VERY FRIENDLY TO GET YOU TO…
THEY ARE VERY FRIENDLY TO GET YOU TO BUY THE INSURANCE.BUT WHEN IT COMES TO REIMBURSEMENT , THEY DO NOT REIMBURSE , I WAS STUCK WITH A BILL 979 BE VERY CAREFUL.WHAT INSURANCE YOU CHOOSE FOR YOUR NOT RECOMMEND THIS INSURANCE
Insurer: Prudent Pet
By: diane G
Embrace has been AMAZING!!
Embrace has been AMAZING!!! I’ve had in the last week 4 vet visits that they have been so quick with response and approval and payments for the visits!
Insurer: Embrace
By: lynsey bruzzi
The insurance plan is awsome but...
The insurance plan is awsome. I have 100% reimbursement for my older pets, but the new kitten I got a new plan for I could only get 90% reimbursement, so I'm disappointed in that, but the plans are so good its still the best around. The only issues I have are constant confusion with the documents I send in. I'll see a claim on hold for missing documents, and I call in and no one can figure out what I'm missing, they say its all there and dont know why it was put on hold. It gets resolved but if I dont keep checking on my claims they'll never go through. Its happened 3 or 4 times now. Every one I've had to talk to have been very helpful, though you can tell they have a script to read at times which just sounds stupid, but again not a huge deal. When there talking about the actual issues its fine.
Insurer: MetLife
By: Janine
Insurance Review
Everyone is always so nice and easy to deal with. They process claims in a timely manner. I have recommend Pumpkin to many for pet insurance.
Insurer: Pumpkin
By: Vicki
Happy customer
Easy claim submission and they take good care of you and your pet.
Insurer: MetLife
By: RM
Customer service is spectacular
Customer service is spectacular
Insurer: MetLife
By: customer