Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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I've had Fetch since 2022 I've never…
I've had Fetch since 2022 I've never had any issues or problems, love this company. I really like the new format for filing claims so much easier. Keep up the good work guys your doing great. Wouldn't change for any other pet insurance cpmpanies
Insurer: Fetch
By: Shirley Karling
Still waiting for problem on invoicing…
Still waiting for problem on invoicing and reimbursement you are suppose to be contacting bev’s emergencies My dog had oral surgery and then during the procedure they found out that there was a problem with another truth, and they submitted the second invoice brought got pulled together with the first preapproval
Insurer: Trupanion
By: Anne
This company covers just a small…
This company covers just a small portion of veterinarian bills. Their people are friendly, but at the end of the day it comes down to money and they don’t share much of it when your dog is sick.
Insurer: Trupanion
By: Lane
great customer serivce
great customer serivce
Insurer: Fetch
By: Lisa Kantz
Trupanion literally doubled our monthly…
Trupanion literally doubled our monthly payment. That was deeply disturbing. Also, you did not pay for the recent sick visit fully. We were responsible for the examination fee, and were under the impression that any part of a sick visit would be covered. Otherwise, Trupanion has done a good job with phone customer service, and online ease of use. I always find the customer service representatives to be polite, friendly, and pleasant.
Insurer: Trupanion
By: Greg
Best pet insurance Ever!
The person I spoke to at Trupanion was so kind and caring! Trupanion was very prompt in approving my claim so that Trent could get needed care fast. This was my first claim and I am so impressed. I have had two other pet insurance companies before that was a waste of money. Not true for Trupanion. Love it!
Insurer: Trupanion
By: Joan Garvey
Quick claims payments and helpful 24/7 phone assistance.
My claim was paid in less than 48 hours. I had questions about my deductible and how it was applied. The representative on the phone was very patient with me and explained how to proceed for future claims regarding the same issue.
Insurer: Trupanion
By: Carol Martin
Overall good experiences over the last…
Overall good experiences over the last 2 years. The app usually makes uploading claims easy. Usually processed within a week or so. The last few claims however it has been really challenging. The app says my photo is too large to upload (but nothing has changed from previously submitted claims). So I’ve had to call to process making it less convenient.
Insurer: MetLife
By: Zoey girl
Waste of Money
One day these reviews programs will accept a ZERO stars review. This is the absolute worst insurance policy I have ever had. Every claim was denied nothing fit the requirements and the 2 "wellness" claims that were eventually approved were paid well below the supposed "90%" that the policy shows. Save your money go anywhere else for your pet insurance. Absolute and total garbage. And if you try to "contact" them be prepare to be on hold for hours. Stay away, Stay away
Insurer: Pets Best
By: Tim Spencer
Great customer service
Great customer service, decent turn around times and easy claim submission. I have had other pet insurance in the past and Met Life has been the best one. I love the family plans since I have multiple pets.
Insurer: MetLife
By: Rachel