Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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There is someone always there to answer…
There is someone always there to answer questions and to help. The online claim submittals are very accommodating. Wet happy with met life.
Insurer: MetLife
By: customer
I have dealt with Laura at Fetch
I have dealt with Laura at Fetch. Being new to pet insurance and all the different companies she went through with me everything. Multiple calls to her and answered all of them! The other thing I liked she went over every plan in detail. I can’t say enough how awesome she was
Insurer: Fetch
By: Matthew Kresge
My claim was processed promptly
My claim was processed promptly. The EOB was clear. Any experience with humans was exceptional.
Insurer: MetLife
By: Dot
Excellent service, easy claims
The claims process is simple and easy. Turnaround is great. If you make a mistake, the team works to correct it while you're on the line. Every team member I've worked with is upbeat, courteous and knowledgeable. They provide excellent client service.
Insurer: MetLife
By: Phil Smith
Very easy submission process
Very easy submission process, easily navigated website, and great customer service.
Insurer: MetLife
By: customer
Claims paid fast and great customer…
Claims paid fast and great customer service. We told our vets office and she said she is going to spread the word. She said it sound like a great payouts.
Insurer: MetLife
By: customer
Time and Ease
The turn-around time for a response/payment is very reasonable. Site is friendly to navigate through.
Insurer: Pumpkin
By: Fr
Easy to use app and quick claims…
Easy to use app and quick claims processing
Insurer: MetLife
By: customer
I am extremely pleased with the…
I am extremely pleased with the friendly and supportive response I received from MetLife customer service.
Insurer: MetLife
By: luanne sibley
Pretty straightforward submission process
As long as I have all the documentation needed to submit a successful claim, like the SOAP notes, it’s a seamless process. MetLife is transparent that it can take a few days for an adjuster to review and then it takes a few more days to receive payment but that process has always been pretty streamlined and straightforward for me.
Insurer: MetLife
By: customer