Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Love Love Love Trupanion
Trupanion Pet Insurance is a God's Sent. They have saved our Lexie about 10 times. All I can say I Love , Love Trupanion ,
Insurance Review
Pets Plus Us has provided us medical coverage for almost 2 years now. Our 2.5 year old Frenchie has required a number of (thankfully) mostly small treatments/procedures. Coverage and exclusions were made relatively clear, and all claims made that we expected to be covered (based on the policy) were covered with approval usually only taking a few days. Anytime we called in for assistance, the staff have been knowledgeable, friendly, and very helpful, including advising us to submit claims even when we were in doubt as to coverage. At least once we did receive coverage when we were worried we might not, resulting in a pleasant surprise.
Run, don’t walk, away from PetsPlus
After reading reviews and the responses from the PetsPlus company, I immediately tried to cancel my new policy. The 1 800 number for Canada does not work - tried 3 times over the last 10 days. 3 emails sent over 1 and a half weeks have gone unanswered. However, the first payment for the policy was withdrawn from my bank account 2 days after I set up the policy. Clearly, money not service and the health of pets is the company priority despite all the sugary sentiments expressed about love of pets.
Insurer: Pets Plus Us
By: Lynn
Our experience with PetsPlusUs
This company has been very helpful with the insurance for our dog's, Charlie's, health issues. I do find that speaking with a representative is much more satisfying and efficient than using e-mail or on-line chat. Having the ability to pay directly to the vet for major bills (2 surgeries) has reduced stress levels for me to just worrying about the dog, not about how to be able to pay. the PetsPlusUs team has been great to work with. I would recommend that getting the Accident and Illness Plan rather than just an accident plan is well worth the additional cost.
Insurer: Pets Plus Us
By: Cathy
Not great
Overall I have been pretty unimpressed with this insurance company. The exclusions in my contract were not made very clear (I understand why there are exclusions, thats not the issue) until I submitted my first claim. It takes roughly 25-30 business days to receive payment IF it gets approved, and when I had an emergency and called the company to ask what we could do, they basically told me they couldn't do anything for a minimum of 10 business days and nothing was guaranteed (which obviously wouldn't work in the event of an emergency). Overall, I don't feel confident or supported by this insurance company and wish I hadn't switched from my last company.
Insurer: Pets Plus Us
By: Katherine
You Can't Go Wrong with Healthy Paws
Our beloved Golden Retriever Katie Rose has had a number of medical issues over the years - especially in the last year as she struggled with tremors, seizures, and collapsing on stairs. We have engaged a rather large team of Vet specialists and, with their help, we have finally found some answers. During this challenging time, we really appreciated Healthy Paws responsiveness to our claims. They have been and continue to be a great partner in her health care. We would be experiencing significantly more stress if we didn’t have Healthy Paws there to helps through this financially.
Insurer: Healthy Paws
By: Jeffrey
Life Saver
Pets Plus Us Pet Insurance has been such a great help for Bonnie our pug. She has had some health challenges and fortunately the Breeder set her up with pet insurance and we kept it up. It was the best thing we did.. Our family cannot thank Pets Plus Us enough - it has been such a great help to keep Bonnie in good shape. She had a recent breathing scare and needed emergency help - Pets Plus Us came through again with their assistance. Thanks Pets Plus Us!
Pet insurance
Pets plus Us has literally been a life saver for our little dog he ended up with many health problems and Pets plus us has honoured the vet bill claims without question I would highly recommend this insurance The customer service representative have been very friendly, professional and competent Thank you
Relieved
When our 14 month old cat had to get many tests and treatments, I was nervous of how the insurance process would go. We were extremely pleasantly surprised with the ease and smooth process of the Pets plus us company. Thanks for making a very stressful event (of our cat being sick) that much easier. Much gratitude
Insurance claim
The agent I spoke with was very helpful. All my questions were answered. The agent made filing a pet insurance claim a very quick and painless process
Insurer: Pets Plus Us
By: Jeffrey