Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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What a great insurance company Pumpkin…
What a great insurance company Pumpkin is. When your attention is on making sure your pup is going to be ok and not the finance part it makes it that much easier. The claims process is so simple and the turnaround time for a response and payment is within 1 week. I refer all my friends to Pumpkin. This is our second year with them and unfortunately, I've met our deductible each year and they have covered 90% without a hassle. I highly recommend Pumpkins for all your fur babies.
Insurer: Pumpkin
By: Jenn
MetLife Pet Insurance was more generous…
MetLife Pet Insurance was more generous about covering our claims than our previous policy provider. We have been very pleased with their coverage, prompt payment of claims, and customer service team!
Insurer: MetLife
By: Happy Massachusetts cat owner
Easy process
Easy process, once you have initially filed a claim, and quick for reimbursement.
Insurer: MetLife
By: Matt Melvin
Zola
My experience with spot insurance is fantastic. Every time Zola goes to the vet, I submit the bill, no problems. No hassles, easy to deal with.
Insurer: Spot
By: Robert Lange
Ease
I have always appreciated how easy it is to file a claim. I can always check the status and the people are always friendly and helpful if I need to speak with someone.
Insurer: MetLife
By: customer Kathy
It is very easy to submit for a claim…
It is very easy to submit for a claim through the Spot App. They get back to you very quickly and the communication is great as well.
Insurer: Spot
By: Anthony Pelayo
Always excellent in all they do most…
Always excellent in all they do most especially for customers like me…thank you
Insurer: MetLife
By: WILLIS/CHARITO PESTANO
Customer service is always pleasant and…
Customer service is always pleasant and informative
Insurer: MetLife
By: BILL
Professional and prompt
Professional and prompt. Have been very satisfied!
Insurer: MetLife
By: Dr. Sandra Scantling