Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
Other Categories
Active customer and can't even get in touch with them
I'm an active customer and can't even get in touch with them about a general question. God forbid it was an actual issue I am experiencing. Chat online - says call. Call, and it disconnects midway through the series of questions. And to think I was calling to inquire about their wellness plans – guess they don't want my money! We'll be looking to switch before we actually have to submit a claim, because I'm sure working with them in that scenario woudl be a nightmare.
Insurer: Pets Best
By: Miles Mitchell
10 out of 10!
Friendly and professional when calling with questions. Immediate notification when they receive your claim. Quick reimbursement turn around.
Insurer: MetLife
By: Sandra Brantly
I have been with MetLife Pet Ins since…2021
I have been with MetLife Pet Ins since 2021, through my employer. Every experience is always top notch. Rarely have to call and speak with someone. Me and Hunter are blessed to have you folks. Thank you.
Insurer: MetLife
By: customer
MetLife is Terrific Pet Insurance
MetLife has consistently assisted me with providing the best possible care for my new puppy during his first year.
Insurer: MetLife
By: customer
Disappointed
It takes way too long for the company to review your claim and process payments. Things you thought would be covered aren’t. They want way too much information to process claims. 1 visit they needed paperwork from day 1 when I got her. They already had the information sent to them previously.
Insurer: MetLife
By: customer
Outstanding Support!!!!
We have been with Embrace since August 2024. Our coverage includes wellness, accident and illness insurance for two adult male cats. We just submitted our first two illness claims resulting from a significant, initially life threatening, stroke suffered by one of them. Treatment included emergency, ICU and stabilization procedures at one practice for two days followed by two additional days at a neurological specialist and advanced care facility. Embrace approved both claims within 24 hours. The claims process was both flawless and seamless - truly outstanding in all regards. In all aspects our experience denoted a competent, professional and caring company that provides its advertised services in an exemplary manner. Highly recommend in all regards. 6.0 on a 5.0 scale.
Insurer: Embrace
By: TDS
I am very pleased with the…
I am very pleased with the professionalism of your staff, however, the processing of the invoices is very slow.
Insurer: Pets Best
By: paul
Website was down and there was no way…
Website was down and there was no way to get help. Emails and phone calls were not responded to.
Insurer: Pets Best
By: Andy Szymas
Easy to file claims
Easy to file claims, quick pay out, and helpful customer service reps.
Insurer: Spot
By: Marissa Kluzniak