Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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They are amazing
They are amazing, no games simply submitted a claim and got paid.
Insurer: Pumpkin
By: Pejman Tanaeim
PetsBest is terrible - it’s like a criminal enterprise, not a company
Signed up for PetsBest first of October. Happily took my money and continue to take my money. What am I getting? NOTHING. Website down for 4 weeks now, my claims go unanswered. Very long wait times to talk with these poor customer service folks who can’t or don’t know how to help. Apparently the company changed hands in the corrupt world of private equity holding companies recently. Stay away from them, you will regret it if you don’t. I can’t afford a dog -it’s become so expensive that only rich people can afford it, but I took an extra job because I love dogs to the moon and back / this is outrageous.
Easy submission process
Easy submission process, clear explanations, quick turnaround time.
Insurer: MetLife
By: customer
Great service
Great service , quick response to claims and questions . Dependable and affordable insurance
Insurer: MetLife
By: Gina Boraski
We are very pleased with the insurance…
We are very pleased with the insurance we have with you for our beagle. Thanks!
Insurer: MetLife
By: Lesley Reilly
Easy to submit a claim and quick…
Easy to submit a claim and a quick turnaround for reimbursement! Thank you!
Insurer: MetLife
By: Nicole
MetLife has been really beneficial for…
MetLife has been really beneficial for my two dogs. We have coverage that extends to their yearly check ups and it’s given me a peace of my mind for their needs. Submitting reimbursement is really easy as well and I find the coverage to operate similarly to most human medical insurances.
Insurer: MetLife
By: Stephanie
She was very professional and answered…
She was very professional and answered all my questions.
Insurer: MetLife
By: George
Trupanion has been easy to work with…
Trupanion has been easy to work with and have paid portions of several vet bills. I am please with their service.
Insurer: Trupanion
By: Kathi H
They let me know what other documents I…
They let me know what other documents I needed for my claim
Insurer: MetLife
By: Ruben Yanez