Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great customer service and made the…
Great customer service and made the process painless!!
Insurer: Trupanion
By: Laura
Timely evaluation of my claim and great…
Timely evaluation of my claim and great payment response directly into my account! We had to seek urgent vet care while on holiday vacation. Once again, I am grateful for this insurance coverage! Thank you!
Insurer: Pumpkin
By: Kerry
Trupanion has helped me tremendously…
Trupanion has helped me tremendously with taking care of my 4-legged babies! Very easy to submit claims and got responses within 24 hours. I would totally recommend Trupanion!
Insurer: Trupanion
By: Carol
Quick claim reciew
Always quick reviews of claim and payment. Plenty of email notifications about the statement and payment of the claim. Only issue with s not notifying when you haven’t submitted enough information to process a claim.
Insurer: MetLife
By: customer
All my babies are covered by spot
All my babies are covered by spot. They are fast and fair about the claims.
Insurer: Spot
By: Brooke Seigrist
Trupanion pays claims quickly
Trupanion pays claims quickly. A few years ago, Duncan needed an MRI, CT scan, and a spinal tap on the same day. Trupanion paid their portion before our credit card bill arrived. Recently, Quinn needed patella surgery. We were reimbursed within a day of submitting the bill. Customer service is always helpful and pleasant.
Insurer: Trupanion
By: Mary Ann
when I called to cancel my insurance…
when I called to cancel my insurance the wonderful person I talked to gave me another option. Im so thankful she did. Within a month later my dog had an emergency and if didnt have the insurance I wouldn't have been able to save him. Great customer service. I don't remember her name but she has a Standard Poodle also. Please thank her.
Insurer: Trupanion
By: Hedy
Helpful Support with Emergency Services
During a very scary time for our dog and our family, Trupanion again came through with the support we needed. They were quick to respond to requests and quickly approved our claims, even over the holiday. It is so helpful that our emergency vets were paid directly, leaving us with a realistic amount to pay for his life-saving services.
Insurer: Trupanion
By: Becky
Website is Failing
I have several pets insured with Embrace. Although their premiums have skyrocketed over the past year, I need to look into adding another dog to be insured. I have tried multiple times to get a quote at their website and I constantly get an error message. So I called them to find out what is wrong with the website. I was told the issue would be looked into. Four days later there is no improvement or change in getting a quote. Higher premiums and less service. Not what I was hoping for.
Insurer: Embrace
By: Nate