Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Facility in the process of the claims…
Facility in the process of the claims and good communication and clarity.
Insurer: Fetch
By: Eva Haydee
Daniel was a thoughtful and clear…
Daniel was a thoughtful and clear representative.
Insurer: Nationwide
By: Buzz Wilms
Amazing customer service
Amazing customer service. Top notch !
Insurer: Trupanion
By: Kristen
Very slow claims processing and…
Very slow claims processing and consistently requests documents previously sent. Not a fan.
Insurer: MetLife
By: Gail Faro
Took too long to receive payment
I received multiple emails about “we’re sorry it’s taking so long”. You don’t take long to take the payment out of my account every single month so I don’t expect it to take long to review my claim once I send it and put the money back into my account. We’re going on almost a month and that, in my opinion, is highly unacceptable. If it happens again, I will be switching to a new insurance.
Insurer: Pets Best
By: Erica Cameron
Trupanion was so prompt with their…
Trupanion was so prompt with their responses and so easy to work with when my dog needed to visit an emergency vet hospital. They made a stressful situation more manageable.
Insurer: Trupanion
By: Gretchen McCann
Very pleasant and helpful
Very pleasant and helpful
Insurer: Prudent Pet
By: kurt.hossyahoo.com
Usually a fantastic job
Usually a fantastic job. But since their software upgrade, it has been impossible to get into my online account. This problem has existed for at least 3 weeks now. I need to be able to see my account almost daily, as I have 2 elderly dogs with numerous prescriptions and vet visits. The only way I can keep track of what claims I've submitted and their status, is to review them online. This on-going issue makes me wonder if PetsBest ran a beta on this new software long before activating it on the customer's website.
Insurer: Pets Best
By: Barbara Carmichael
Quick payment from Pets Best for TPLO surgery
Pets Best was there to help pay for Nala's TPLO surgery, not only once, but twice!! Pet's Best made it super easy to submit a claim for Nala's surgery, and their response was fantastically fast! I received a direct deposit within a week of submitting my claim. That's top notch service!!
Insurer: Pets Best
By: Pacificpilot
So happy with Metlife!
So happy with Metlife!
Insurer: MetLife
By: customer