Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Quick processing
Quick processing . Great customer service
Insurer: MetLife
By: Evangeline Ballesteros
Good policy horrible website
The policy is good and coverage. Website is unusably bad and payout take too long to come back. BY far the worst part of Metlife Pet is the website. If I didn't have a solid contact there to call, I would have cancelled my policy years ago.
Insurer: MetLife
By: customer
Seamless claims processing + the first…
Seamless claims processing + the first question “Is your pet fine?”
Insurer: MetLife
By: customer
Quick, Easy, Attentive
Customer service is easy to reach and can always help me. They are quick to review and reimburse claims. I have been really pleased with the coverage and service for my pets since we have had Embrace the past 7 years.
Insurer: Embrace
By: Kelly Hosste
I talked to two people
I talked to two people. The second called me to see what they could do to make the policy work for me. We were on the phone for an hour before we could find a solution. It was amazing customer service.
Insurer: Embrace
By: Ellen Friedmann
Usually helpful and understanding.
Usually helpful and understanding.
Insurer: MetLife
By: LARRY NELSON
So easy to use and quick turn around…
So easy to use and quick turn around time!
Insurer: MetLife
By: customer