Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
A+ for Amanda
Amanda was very friendly and extremely knowledgeable. She answered all of our questions thoroughly and completely. She explained how claim payments are reimbursed and how to report or submit a claim. We were very pleased with our experience.
Insurer: Fetch
By: Karen Gabelman
Yesterday I had May help me and today's…
Yesterday I had May help me and today's woman were both so friendly, kind, and helpful to me. I am an older woman, not tech savvy and they were extraordinary!
Insurer: Fetch Canada
By: Annie
Great experience because they saved my quote
Great experience because they worked with me and provided great explanation and detail for the options being presented. They also saved my quote for months and allowed me to resume right where I left off which was an excellent feature. I spent a lot of time doing homework up front to make smart choices and did not commit to paying. Couple months later I decided this is the best route to go, but forgot why I had made certain elections so being able to resume my previous quote made this painless.
Insurer: MetLife
By: Cyrus D
Intuitive website and good descriptions
Intuitive website and good descriptions
Insurer: MetLife
By: Linwood Stockwell
Friendly customer service
Friendly customer service. Took care we of my needs effectively.
Insurer: Prudent Pet
By: John
EXCELLENT CUSTOMER SERVICE
The rep I spoke to on the phone was very nice and very knowledgeable. He was able to give me an apples to apples comparison of your coverage vs. my current coverage and I realized I was paying way too much than I should have.
Insurer: Nationwide
By: Vicky Cooper
Curstomer service with Rebecca was…
Curstomer service with Rebecca was great when signing up and asking questions.
Insurer: Prudent Pet
By: Pat