Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws has our back
I have had healthy paws since 2016 and they have given me a peace of mind. Their customer service is helpful, submitting claims is seamless and they process claims fairly quickly. My two dogs are able to get the best care because of healthy paws. Don’t think twice. You will never know when you have an emergency and will need to spend thousands. Thank you healthy paws!
Insurer: Healthy Paws
By: Gilat
Healthy Paws Cares
I can’t say enough about our choice of Healthy Paws as our provider of pet insurance. They truly care about your pets well being! The claims process couldn’t be easier. The process is quick leaving you to put all. Your effort into the well-being of your fur baby.
ManyPets Insurance
I have had excellent experiences with ManyPets! Their customer service is always outstanding and claims are settled in a very timely manner. I have 2 dogs covered by this company.
Insurer: ManyPets
By: Sharon
PETS BEST s/b named PETS WORST
I had several dogs and always buy insurance. Pets Best is worst one. It;s takes them forever handle the claims and they reject without valid reason. No wonder so many people complaint to BBB. I purchased insurance for 3 Year dog on 9/26 and on October 3 she got ear infection. Claim was denied as preexisting condition. Another claims in 2024 also denied because of the same reason. I will report their practice to BBB
Insurer: Pets Best
By: Helen
Healthy Paws incredible service!
I wanted to leave a review because this is truly the best pet insurance company I have ever had. They not only are personable, but reliable and caring, you are not another number. If you are looking for an insurance that you can count on for timely, responses and caring individuals behind the scenes, this is it. I would recommend Healthy Paws to all my friends and family members over any other out there. My dog recently had TPLO surgery and I submitted the claim, within 24 hours I was surprised and grateful to see the automatic payment in my account. Not only that, but they followed up to see how my girl was doing after her surgery. Thank you to all the people at Healthy Paws you have been truly awesome!
Insurer: Healthy Paws
By: Malissa
Very happy with this company.
I have submitted claims and they respond very quickly so far. If you call the person does their best to answer all your questions and resolve any issues you may have. I have been with them for a year and both pets are covered. I intend to extend my policy for another year.
It's soooo Easy.
I find Lemonade so easy to work with. You get reimbursed within 24 hours and it's great and so easy for as busy as I am. I absolutely recommend their coverage and appreciate their service.
Insurer: Lemonade
By: Leigh
Luna’s Surgery
It’s so easy to submit a claim and get get reimbursed the expenses incurred towards Luna’s surgery and hospitalization. During our traumatic times, pet insurance provider did a wonderful job in processing our claim.
Efficient process
I have come to rely on Trupanion's Customer Service for excellent service no matter the situation. Folks there are calm and well-informed so they can answer questions and process claims effectively. Their courtesy is seldom found among others in their line of work. Many cheers and thanks for handling the variety of questions and claims I have had so kindly and efficiently.
Insurer: Trupanion
By: Patricia
A MUST HAVE FOR YOUR FUR BABY
I purchased this insurance for Luna as soon as I got her home from the breeder. The entire process was very simple and I loved that I could pick a plan to fit my needs for Luna. It’s been a year now and I’ve sent in several claims and they were very quick to respond and direct deposit is the way to go. Highly recommend PETS BEST thank you for helping me keep Luna healthy
Insurer: Pets Best
By: Cyndy