Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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So easy to use
So easy to use, such a seamless experience.
Insurer: MetLife
By: LZP
Great job by Fetch!
They were able to obtain our pets records when I was having a hard time getting into the site. Once i was able, the response time was right where they said it would be.
Insurer: Fetch
By: Michael Sullivan
Zurie's Hospital Stay
Zurie was at the Care 11 times with 3 hospital stays. CARE did a very good job helping Zurie through this process and keeping us informed during scary time. The Doctors, Surgeon and Customer Service went above and beyond what I expected. I am so thankful for you service. Tanya
Very easy and fast
Very easy and fast. Answered my questions and very informative
Insurer: Nationwide
By: customer
Our experience with Rebecca
Our experience with Rebecca was exceptional! She was patient, friendly, professional and explained complex policy details clearly. Rebecca was proactive in finding us the best possible rates and coverage for our specific needs. She responded to our questions quickly and efficiently. We feel confident that we have the right coverage because of her expertise. My husband and I wholeheartedly recommend Rebecca to anyone looking for a reliable and dedicated pet insurance agent.
Insurer: Prudent Pet
By: deeredanocharter.net
Awesome Company, easy and fast claim processs
Easy and fast to process claims. Great coverage and your Customer Service staff are wonderful and very helpful..and all are located in the U.S. ! Id give you 10 stars, if possible. Carol K.
Insurer: Fetch
By: Carol
So happy I have Spot for my pups!
I have Spot Insurance for all 3 of my dogs. For the first time I submitted 2 claims for an injury on my 4 y/o dog. One for a specialist and the second for a CT scan. Spot paid the claims without any issues and very timely. I have heard horror stories about other companies. I couldn’t be happier with Spot!
Insurer: Spot
By: LAURIE MCCLAIN
They are always helpful with my…
They are always helpful with my questions and the app is easy to use
Insurer: MetLife
By: customer
Outstanding and above and beyond…
Outstanding and above and beyond service. Patient and caring.
Insurer: MetLife
By: customer
Timely review of claims and easy…
Timely review of claims and easy submission methods with the app.
Insurer: MetLife
By: customer