Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great Insurance...
My pup had to have eye surgery to remove his eye. I called to see if they cover this procedure and hey told me that it would be covered and that put my mind at ease. The people at Met Life were quick to respond and very courteous. The claim was reimbursed quickly. Would recommend this company for all your fur-babies. Thank you, Met Life for taking care of Andy.
Insurer: MetLife
By: Sherry
Treated with care and concern
Very impressed at the courteous and speedy way with which my claim was handled. From my first contact to the final approval email, I was treated with care and concern for Bella.
Amazing!
Lemonade is amazing- submitting a claim is so easy and they walk you through each step. The final result of the claims are fast and thoroughly explained, and when a claim is approved, they deposit the money right into your bank account in a couple days! Any questions I’ve had were answered quickly and thoroughly and I love knowing my pups health is covered by them.
Healthy Paws is the best!
Healthy Paws is fantastic. We have never had issues getting out pets' emergency cares covered, and the customer service at Healthy Paws goes above and beyond, even reaching out to check in after hospitalizations, and sending condolences when our pets have passed. I truly can't recommend Healthy Paws enough!
Insurer: Healthy Paws
By: Samantha
Claim
Everything went flawlessly. The customer support was excellent! Great job : )
Petsbest Has Gone Downhill
Petsbest use to be amazing. However, I am not struggling to have them pay. The claim was approved with a statement of how much they would pay. However, the money has not been deposited and every time I call Petsbest I am told to wait a few more business days. Every time I talk to someone I am given a different excuse as to why they haven’t paid. I use to recommend Petsbest but I will not recommend them anymore.
Insurer: Pets Best
By: Daniel
Wonderful company
I'm so thankful to have my little doggie's insurance through Healthy Paws. Soon after getting her covered she had to spend 3 nights in the hospital due to developing an allergy to her heartworm medicine. The bill was quite expensive, but Healthy Paws processed the many claims quickly. Now my little rescue doggie is sick again with a chronic illness. I just can't believe it. :-( Being absolutely heartbroken, Healthy Paws has also quickly paid the claims again which, although still devastated, I don't have to be quite so stressed out. Forever grateful to this company. Truly blessed and thankful.
Insurer: Healthy Paws
By: jillian
Thank you!
I can’t thank you enough for processing our claim so quickly. Ranger had to have an ACL done and 1 week after the surgery our claim was approved and we were reimbursed. They even sent an email to check on him. That’s what I call a caring pet insurance with excellent customer service! Thank you again.
Insurer: Healthy Paws
By: Jennifer
First time user
Healthy paws was always professional, Courteous, available to chat and very helpful. Refund was posted the day after my claim. Highly recommend their service.
Insurer: Healthy Paws
By: Susan
Awesome job
I have nothing but great things to say about MetLife pet insurance. I have 6 dogs all insured with MetLife. It's easy to submit claims and they pay quickly even when the claim is large (TPLO surgery) and to date have approved all claims. I couldn't be happier with MetLife only wish I had signed up years ago.
Insurer: MetLife
By: Ann