Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Great customer service and a must if…
Great customer service and a must if you have a pet with health issues!!
Insurer: MetLife
By: Linda S.
Adding a second pet
Aileen was great in helping me add on my second pet to my policy. She explained the details of my policy and was very sweet!
Insurer: Fetch Canada
By: Sandra Matti
Very easy to work
Very easy to work with! And very quick to respond
Insurer: Pumpkin
By: BROOKE GINDLESBERGER
Customer service always helpful
Call centers are in the US and I feel the customer service has always been helpful. My issues have been resolved. Everyone is generally helpful. While my insurance has steadily gone up, they have found ways to help me reduce it when I can. It's taken care of my pet and the app and submitting has all been straightforward. I also appreciate the other benefits that come with it, though not every state can take advantage.
Insurer: MetLife
By: Amy
Poor communication
Currently i am very unhappy with their service. Coverage is great. But trying to get a claim covered after sending information 4x and speaking to multiple people, including supervisor, I still don't have this resolved. Every phone call I get told something different.
Insurer: MetLife
By: Shannon Wyman
Submitting claims very easy
Submitting claims very easy, always was able to get a hold of a person with questions and payment was very quick.
Insurer: Trupanion
By: customer
Trupanion was there for us when our…
Trupanion was there for us when our Goldendoodle was sick over the weekend. The Emergency Hospital submitted the paperwork and we had approvals in minutes! It was a relief during a very stressful time. Thank you!
Insurer: Trupanion
By: Cynthia Hinxman
The app is very easy to use
The app is very easy to use, the claims process is simple and claim processing is always timely.
Insurer: MetLife
By: Derrick Ingram
The person in customer service was…
The person in customer service was great and very helpful.
Insurer: Embrace
By: DIANE
I could not be happier with the…
I could not be happier with the simplicity of the process and responsiveness to new claims. No hassle and seamless!
Insurer: Figo
By: Kathleen