Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Dilsa was very welcoming
Dilsa was very welcoming, helpful and supportive with all my questions!
Insurer: Nationwide
By: MiaH.
Great and affordable pet Insurance/wellness plans
I am so glad that after searching for the perfect health insurance for almost a year, I came across Prudent Pet and I am very happy with their pricing, their plans, as well as their customer service. As soon as I file a claim, they are responding back with additional information and making this claim process as smooth as possible!
Insurer: Prudent Pet
By: Katherine
Awesome Service
Excellent Service Easy to process all claims
Insurer: Trupanion
By: Lilmarie
Karley helped me understand the plan…
Karley helped me understand the plan and answered all my questions.
Insurer: Fetch
By: shelby
Overview
The process to submit a claim is very easy. What I don’t like is the way MetLife has two pets under the same policy number. This can get confusing when payments are made when multiple claims are submitted on the same day. Also for wellness meds there are no doctors notes to submit when you get your pet’s prescription refilled. Just got two claims kicked back because there wasn’t any doctors notes.
Insurer: MetLife
By: customer
Trupanion Saved My Kitten’s Life
My kitten suddenly developed a urinary tract blockage that became a serious issue that needed a specialist in urinary tract surgery to try to save him. Trupanion covered all they promised to, which was quite a lot. Their reps were there 24/7 reviewing and approving all of the expenses as they get occurred. All of the doctors and emergency centers direct billed Trupanion. And a sweet rep, Becky, even sat on the phone with me in the middle of the night when I thought we’d have to let my kitten die because we couldn’t afford to treat him. Trupanion is wonderful and we highly recommend any pet owner to get Trupanion insurance. I told my children and all of my family members that it was the best thing they could do for their pets. Thank you Trupanion!!!!
Insurer: Trupanion
By: Ann
Outstanding Customer Service
Brandy was wonderful! She answered all of my questions, was super friendly, and followed up with me as per my timeline.
Insurer: Prudent Pet
By: Susan S.
Outstanding service
Our pet, Charli, suffered a ruptured disc in her back about 7 months ago. Following surgery, we filed a claim with Healthy Paws for the procedure and all that was involved with that, including follow up physical therapy. Healthy Paws was fast and fair in their evaluation of our claims and we were reimbursed in a very timely manner. Since then, Charli, has suffered what appears to be a auto-immune disease. The doctor is still conducted tests and evaluations attempting to pinpoint exactly what Charli is suffering from. Again, we filed claims (and still are as the treatment is ongoing) with Healthy Paws. Again, Healthy Paws was fast and fair in their evaluation of our claims and we were reimbursed in a very timely manner. I only wish other insurance companies I have dealt with were as fast, fair, and proficient as Healthy Paws.
Insurer: Healthy Paws
By: SAC
Justin was great to work with at Fetch!
Justin was great to work with in purchasing pet insurance with Fetch for my new puppy. The process was easy, straightforward and clear.
Insurer: Fetch
By: Meghan