Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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the site was easy to use
the site was easy to use
Insurer: MetLife
By: Betty Johnson
We are so happy we got Pumpkin…
We are so happy we got Pumpkin insurance for our Bob. Also it's such a blessing they had Pet advocates that always response right away and how amazing they were when we found out our boy has hip dysplasia and that he has always been healthy and never shown signs of it including he has had amazing vet visits which he never showed signs until he started limping. The advocate was so loving with me and understood how devastated we are and calmed my heart. Thank you Pumpkin !
Insurer: Pumpkin
By: Cheryl Lynn
DO NOT get your pet Lemonade Pet Insurance it's a SCAM In My Opinion
DO NOT get your dog or cat Lemonade Pet Insurance. It is cheap for a reason and you truly get what you pay for. I have been with Lemonade since 2019 and have had to fight them repeatedly for payouts over the years. What happened this week with one of my cats was the last straw. I filed a formal complaint with the California Department of Insurance and submitted all of my documentation for review. Lemonade Pet Insurance has started another medical history review for this cat even though they already completed one five months ago and already have his full records. This time they contacted twelve different veterinary offices. Many of these clinics are for my other cats or for my dog who sees multiple specialists. Some clinics are closed. Some have never treated this cat. None of them have any records that relate to this claim. I am now receiving calls from confused veterinarians who are asking why Lemonade Pet Insurance is reaching out to them, and several expressed concern once I explained what was happening. This pattern of delays, unnecessary requests, and improper handling is exactly why I filed a complaint. Pet parents, please research carefully before choosing Lemonade Pet Insurance. They make an already stressful situation even harder.
MetLife came through for me and my dog…
MetLife came through for me and my dog big time with CCL surgery. I was very skeptical, given the industry, and I did a ton of research. MetLife covered everything they said they would. It has been a completely frictionless process, and pretty fast claim review and immediate payment. Customer service has been fantastic. I can't believe I'm saying this about an insurance company. We'll see if my rate goes up after one year...
Insurer: MetLife
By: customer
Very helpful customer service and user…
Very helpful customer service and user friendly website for submitting claims as well as quick payouts
Insurer: MetLife
By: Sheila Zack-Harrison
Kevin was able to explain the plan I…
Kevin was able to explain the plan I needed and made applying easy!
Insurer: Nationwide
By: EG
Rosie was very helpful and amazing at…
Rosie was very helpful and amazing at hearing out my needs and concerns and getting my pets needs met with a good policy insurance plan.
Insurer: Nationwide
By: Daisy
You claim department
You claim department continues to be a problem and communication to your customer continues to a challenge for MetLife
Insurer: MetLife
By: Rosita Bagheri
The agents were very helpful
The agents were very helpful. They explained how fetch worked. They were very patient and answered all my questions. I am very pleased I chose fetch.
Insurer: Fetch
By: Joan