Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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45% premium increase the first year
I enrolled/purchased Pet Insurance for my dog Emma, about a year ago because of the wonderful reviews I read. It is easy to reach customer service by phone or email. Response time, friendliness, and professionalism is top-notch. Their online claims process is a little wonky but once your claims are accepted they and any payments due are expedited which is appreciated. They did deny a claim saying it was related to a pre-existing condition of allergies; however, it had NOTHING to do with her food allergy - it was something new. But I knew my chances of an appeal would be fruitless. Very frustrating. So for most of my first year with Metlife, I would have given 3-4 stars. HOWEVER........the reason I am VERY disappointed is their cleverness in exploiting an animal parent whose dog developed an illness while covered by them. I had to use the insurance purchased. At the time of the “renewal” sent to me, I used $1,531.44 out of the $5,000 annual limit. So basically, I used 30% of the benefit available to me. YET – THEY ARE RAISING MY PREMIUM by 45% I understand prices for many things have gone up. And I am an older person who knows the insurance game of “you use your insurance and your premium will go up”. I expected an increase but a reasonable one. An increase of 45% is pure exploitation. I say this because my dog developed an illness (hypothyroidism) that will always be a pre-existing condition making it hard for me to switch to another plan. They raised me that much knowing I can't get insurance for my dog elsewhere. Clever. Very clever.
Insurer: MetLife
By: Kim Nickerson
The sales representative made the…
The sales representative made the experience great and easy. Grateful for the peace of mind.
Insurer: Prudent Pet
By: Tracy
I have been so please with Nationwide…
I have been so please with Nationwide Pet insurance. They are very responsive, courteous and a joy to work with. Glad to be part of the Nationwide family.
Insurer: Nationwide
By: Sally Hernandez
Site is very user friendly and simple…
Site is very user friendly and simple to sign my dogs up.
Insurer: MetLife
By: Carrie Cronkite
They have been great insurance for my…
They have been great insurance for my Yorkies with quick reimbursement and explanations of what is or isn’t covered. Telephone support has been great as well.
Insurer: Embrace
By: Shannon Skillern
This was an easy process
This was an easy process. Great service.
Insurer: MetLife
By: Sern Lim
Customer Service Stellar
I can't say anything about claims as I just signed up today but I will say Rebecca out of Dallas gave exceptional customer service when answering my questions. It was such a good experience that I signed up on the spot. She was very knowledgeable and helpful. Not to mention that within 2 minutes of me calling, someone answered the phone which is amazing compared to some other insurers I have dealt with.
Insurer: Prudent Pet
By: Alvonte
Knowledgeable and answered questions clearly and easy to understand good
The customer service that I received she was very knowledgeable and easy to understand
Insurer: Prudent Pet
By: herwerthdebbiegmail.com
Excellent service
Aileen was excellent explaining my pet's insurance. (cat) She made it easy to understand. I am satisfied with the plan for my cat Romey. I like that Aileen explained the App and e-mail for reimbursement and that can call if I have further questions.
Insurer: Fetch
By: MICHELE NEHMER
it took me over a week to finally get…
it took me over a week to finally get it to work
Insurer: MetLife
By: Audrey Belf-Gribble