Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is AWESOME!
Over the past 8 years with 2 pets, we've had occasion to submit claims through Healthy Paws. We've ALWAYS found their service to be friendly, efficient, professional, and the processing of claims to be VERY timely and quick! Their personal assistance and prompt communications are a pleasure to experience. We remain VERY HAPPY with Healthy Paws and regularly refer them to friends and family!
Insurer: Healthy Paws
By: Steve
Healthy Paws has my vote
My dog has been constantly injured and or sick for years it seems and HealthyPaws has been a lifesaver. I wouldn’t be able to afford this dog without them. They will always work with you and their claims system is so easy to use. They have often reimbursed through Direct Deposit before vet payments have even cleared my account. 5/5 would receommend and use them for again!
Insurer: Healthy Paws
By: Alyssa
Thee worst pet insurance I've ever had.
I cat had an illness and since we went to the veterinarian 1 day before the two weeks waiting period. Which he was really sick. They would not reimburse the full bill. I went ahead and cancelled. I definitely would not recommend anyone signing up with them. The last representative was an idiot also could not understand what she was saying. I told her why I was cancelling and she asked me again why are you cancelling? Really?
Insurer: ASPCA
By: Nicole
I would give 6 stars if I could - these guys are Furkin awesome
My flying squirrel - schnauzer mix broke her leg 5 days after we got her and 3 days before I bought Furkin insurance. Furkin has been the best investment in my or my dog's life - no exaggeration. Bills for my 10lb dog topped $10k, and without insurance, we may have had to have made some difficult decisions. Claiming was straightforward and payment was swift, with great updates throughout. The only call I got from Furkin was to help me set up a different payment method so that they could pay me faster. Top notch insurer.
Best insurance for pets
I can’t say enough about how great Nationwide Insurance has been. We have had the insurance since our dog was 6 months old, and we have used the instance many times. Our dog just recently had gallbladder surgery which I was very expensive. Nationwide processed the claim in two weeks. This has been our experience for years ( our dog is 9 years old).
Great pet insurance
I have a dog covered and I don’t regret! All the time I needed to take her to the vet for ear or urine infection I claimed my invoice and got the proportional amount back in very short time! I always recommend Furkin to friends!
Not as Advertised - Unethical Practices
I purchased pet insurance when my dog was below one year old especially when the insurance advertisements stated “locked-in premium fee”. I trusted the statement but my premium went up without any notice. Fetch charged my card without informing me why the premium had gone up, no reasons were given. Hidden and surprised charges. Very unethical.
Insurer: Fetch Canada
By: Sarah
We are so thankful we chose Pets Plus
We have had Pets Plus insurance since day 1 of owning our Rottweiler Vincent after much research and they have been nothing short of spectacular for all 3 years of his life. Customer service is so kind, friendly and helpful every time you call (and I have called a LOT). They have never made me feel as if they were looking for reasons to deny a claim, rather they seek to help and validate your claims. Of course - you need to choose the right insurance for you and abide by those rules but they are very helpful. Vincent has gone through 2 very serious TPLO surgeries, both within 8 months of each other, and both costing upwards or $5k each. Needless to say an unexpected cost of over $10k in 8 months would have been distressing for us. Each time Pets Plus was supportive, understanding, and due to the coverage we chose covered 80% of the cost and made it very easy to submit. Payment was made within the month for both claims. We would absolutely recommend this outstanding company to insure your pet. Any cost is worth it for the service you get. Thank you sincerely!
So happy with this service
We decided to get pet insurance as more and more people around us were telling us things with their own pet. We are so thankful we did, as not longer after we enrolled our dog had an accident that would have been a large financial strain on our family. The turn around time was amazingly quick, from submitting to receiving refund. I have only had to call into once regarding something else, but the agent was extremly helpful and I'm happy I've chosen PetsPlusUs at this point.
Insurer: Pets Plus Us
By: Theresa