Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Awful.
Really bad experience with this pet insurance. Never covered anything for our dog! He has the infection- didn’t covered, medication- never covered, blood tests or ultrasound tests- never covered. Stoped to using them- no answers just letters “we do not cover it”. The awful client orientation, bad service, just taking money but nothing is covering. Do not recommend! Just really bad….
POOR customer service
My dogs have food allergies. Rather than medicating them, I chose to simply change food to a prescription derm food( which is supposed to be covered). They refuse to reimburse the expense saying it is OTC. It cannot be purchased without a prescription so it is not OTC! Metlife is not what they advertise. They are rude to customers. They refuse to allow speaking directly to a claims agent to understand their decision. It is definitely an insurance game. I cannot even pay for both dogs together- required separate receipts or won’t reimburse the expense- I guess no common sense or calculator to add the two together to get the lump sum. They are not customer or pet oriented. EXTREMELY disappointed in multiple difficulties with this company.
Insurer: MetLife
By: Theresa
Healthy Paws gives me peace of mind. That's priceless!
My 6 year old labradoodle Bodhi unfortunately was diagnosed with T cell lymphoma. We started chemo treatment immediately. Healthy paws has paid everything that is covered as per our agreement no questions asked. My experience with Healthy Paws has been outstanding. They reimburse QUICKLY. I have recommended and will continue to recommend Healthy Paws to anyone that is considering pet insurance. Honestly, I don't know what we would have done without them. I have peace of mind with Healthy Paws. That's priceless.
Insurer: Healthy Paws
By: Tamara
5 Star all round
My dog loves visiting the vet and bounced in and out even though he had to have a fox tail removed from deep in his ear. The vet also diagnosed and removed fly worms from his eye, eew! Lemonade were as always very efficient and fast to process my claim all from the app and email, couldn’t be easier. Thank you all.
Healthy paws 👍🏻
Had healthy paws since 2019 and my dog has gone to the vet more times than the number of my fingers. Healthy paws has taken care of me every time and are quick with each claim. I have a peace of a mind knowing whenever I have to take my dog to the vet, healthy paws is there for me!
Insurer: Healthy Paws
By: Phi
Loses vet records and requires multiple enrollment evaluations
I’ve made one reimbursed claim in the 5ish years that I’ve had Healthy Paws. They gave me the absolute hardest time saying they never received any records for my dog from her vet, but they had been sent multiple times from the vet with fax receipts. It finally got resolved after many months and headaches. Fast forward to my second claim most recently, they tried to claim my dog needed a whole new enrollment evaluation (won’t provide a reason why) and did not have her vet records yet again (they won’t answer my question as to how they had it for the previous claim but not for this one). They won’t process the claim. My dog is 5 years older than she was when she first started on the insurance and they can now claim that she has changed in health. And their premium keeps increasing - so I’m paying $15 more a month and they’re losing my dog’s records. Feels like they’ll do anything to take your money but never reimburse you for claims within your policy. Definitely do not recommend.
Insurer: Healthy Paws
By: Renae
Latest 1 comments
Renae - We're sorry your pet wasn't feeling well. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received we will keep them on file for future claims processing. We appreciate your efforts in providing those records, but we are still missing some needed information. Our team has reached out to your veterinarians to get those records. Once received we can continue to process your claims.
Healthy Paws Pet Insurance
Healthy Paws Pet Insurance is the best! Always speedy claim processing and prompt reimbursement. And they followed up to ask how our dog was doing after his major foreign object removal surgery (he ate a sock). We highly recommend Healthy Paws.
Wonderful
For the second time in 3 years our boerboel tore her acl. First the back right now the back left. Aspca insurance paid the 90% of a very big bill in less than a week, no questions asked. They have been great and really helped with a very stressful situation. I would recommend 10 out of 10 times and I have to family and friends.
Insurer: ASPCA
By: ROGER
There when we needed them most for our new puppy
We can only say that we were so thankful that Trupanion was there for us when we needed them most. The stress of seeing our brand new puppy in distress was overwhelming. As brand new customers to Trupanion we weren’t sure if that they would be there for us on day 2. The ease with which our claim was handled at the hospital was truly amazing. We highly recommend Trupanion to anyone that has a pet. The costs of veterinary services can be daunting and it helps in knowing that you can get the proper care for your loved little friends. Thanks Trupanion 😃👍
Recommended
We have no regrets in choosing Healthy Paws pet insurance for our Boston terrier pup. We literally saved thousands on a knee surgery after an accident. Submitting invoices for reimbursement is simple. Turnaround is quick with no surprises. Highly recommend if you are looking for illness and injury insurance for your pet.
Insurer: Healthy Paws
By: Tommy