Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Every time I have had to call the…
Every time I have had to call the customer service line they have been oh so helpful and kind. Claims processing is especially easy with the app and I love it!
Insurer: MetLife
By: customer
Easy claim process
Fetch was recommended to me by a friend. I have never had insurance on my pet before this and am so happy with their process. I submitted my claim with ease and within a few days Fetch had it processed and money back in my account. Customer service is excellent.
Insurer: Fetch
By: Cathy
Karley was so very kind and helpful
Karley was so very kind and helpful! My pups are in good hands!
Insurer: Fetch
By: DoubleDog parent
Ease in using the app
Ease in using the app. Submitting claims is clear, easy and understandable and the service and process time for claims is not long and drawn out.
Insurer: MetLife
By: Kay
Friendly and helpful
MetLife always friendly and assisting me whenever needed. customer service always there to help and explain every steps of the way.
Insurer: MetLife
By: Cong
Best insurance ever
Best insurance ever. I havent had an issue since I subscribed. Its been 2 years and I always get the help needed, claims are answered within the timeframe provided
Insurer: MetLife
By: Keilymar Ramirez
Everyone was very kind
Everyone was very kind, timely, and understanding of my issues, concerns, and questions. I greatly appreciated all of the help and guidance that I received!
Insurer: MetLife
By: customer
Great experience!!!
Transparency, clarity, responsiveness, and timely is what we value most at our fetch insurance. Thank you!
Insurer: Fetch
By: Larry
Thanks for the help
We were faced a few months ago with a medical emergency with our Golden Retriever Olive, she had a difficult diagnosis with lots of testing and a specialty hospital. We had lots of travel as we are remote, including ferries and hotels. A very stressful time for us and Olive, we are months along now in our recovery and she is doing well and they are starting to taper off her meds due to her doing well. This is such great news she is feeling so much better from the care she is receiving. Pet Plus has been with us the whole way giving peace of mind and helping pay our bills. As a company they have totally held up their end of the contract in full. I wouldn't hesitate to do business again.
Insurer: Pets Plus Us
By: Todd
The best experience I've ever had
The best experience I've ever had. Super easy claim submission and pretty fast reimbursement. More of all, the customer service always rocks! A perfect pet insurance option!
Insurer: MetLife
By: customer