Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Useless
Claims process is too much of a hassle. We provided the paperwork multiple times. They rejected claim for something unrelated to what was requested. My wife spent hours on the phone with them explaining the circumstance. Find another provider, they are simply not worth the effort or consideration.
Insurer: MetLife
By: Gregory
Great coverage and prompt reimbursement!
We have been clients of Healthy Paws insurance for many years - with policies for our cats and our dogs. I initially purchased the policies as a safeguard in case of serious injury - mostly because of our young, active dogs! We really didn’t submit our first claim until our animals were more advanced in age but, even so, it has been very worthwhile. Our elderly cats had some end of life care that was supported and now our aging dogs are also benefiting from our coverage. For one of our dogs, in particular, we had to seek diagnosis and treatment from a neurologist and we have ongoing therapies that must be carried out for the rest of his life. I have been so impressed by the extent of what our policy covers and by the prompt reimbursement we have received. Our policy has allowed us to provide our pets with quality care that has led to improved quality of life for them. Customer service has also been stellar. I’m very satisfied with our experience with this company.
Insurer: Healthy Paws
By: Alison
Just don't do it
Worst insurance company ever! I wouldn't trust them to care for a stuffed toy let alone a living creature. As a vet tech of 14 years I've seen a lot, and my worst mistake ever was insuring my own pets with them. If they're not ghosting you or constantly requesting records they've recieved 4 times already (so they can extend the length of time before payment) they are hiding serious clauses in the small print that you don't get until after you sign up. They will do everything they can to find the smallest detail in wording so they don't have to pay for your pets accident and then play it off like it's no big deal. After months of fighting with them when the only one who would speak to me was our clinics representative, they had the nerve to call and request records AGAIN and specifically told the clinic I work at that they WOULD NOT talk to me about it under any circumstances. Do yourself a favor and find a different company.
Good and Not So Good
I’ve had a good experience, but not so good. One of my cats became ill, and the claim was denied because they went back to a time when she was a kitten when she was recovering from Pneumonia where she had some vomiting. They denied her claim when I took her in for vomiting only. So if your cat or kitten I ever had vomiting when it was connected to a completely different illness, they’ll deny any claim in the future for any case of vomiting at all, calling it pre-existing.
Insurer: Pumpkin
By: Cindi
Great service and timely response to claim
We submitted claim for emergency care costs we incurred for our cat. We received reimbursement to the maximum our policy stated. The cause of our claim does have limitations - the claim payment included clear information on what would be provided in respect of future claims and any limitation that would apply. I find this aspect of customer service is very appreciated as we can make informed decisions going forward. Very good customer service overall and the claims process was very easy and we received our reimbursement quickly.
Terrible
I think Fetch is the worst. Not sure how they have all these great reviews. Customer service is terrible.
Insurer: Fetch
By: Be
Very pleased
My 5 dogs have been insured through ASPCA for more than 5 years. Lately the turn around time once a claim has been submitted has been quick and I like the ease of submitting claims via app on my phone. Customer service has been easy to reach as well. I definitely notice a great improvement since I first became a member.
Insurer: ASPCA
By: Andrea
HealthyPaws saved the day!
Our corgi had to have emergency surgery only three short months after we adopted her. The initial estimate was $10,000; the final bill was $7,888. Thankfully, I had signed her up with HealthyPaws as soon as we got her. It was fast and simple to file the claim (send them the invoice and the medical records). HealthyPaws paid immediately after providing the required information. They even sent a follow-up email asking how she was doing. Without HealthyPaws we would have been facing a choice no parent should have to make. With the exorbitant cost of veterinary bills, you really must have insurance if only for peace of mind, and hopefully you will never have to use it. We highly recommend HealthyPaws enough!
Insurer: Healthy Paws
By: TRACY
Love this insurance
Very easy to use. Customer service was very helpful with the ONLY 1 time I needed to speak with someone. Thanks Met!
Compassionate Team
I have had MetLife for my dog for years. Unfortunately, he recently fell ill suddenly and passed away. The claim process was very easy. Every time I spoke to someone, they were very kind, compassionate, and explained the claim process thoroughly. I received reimbursement according to my plan without issue. I would recommend and use this carrier for pet insurance in the future!
Insurer: MetLife
By: Giselle