Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is wonderful.
Healthy Paws is the best pet insurance provider for my 2 fur babies. Both have had significant health issues (one had 2 torn CCL and one had a spinal stroke that left him paralyzed in his rear legs for several months). We wouldn’t have been able to provide the needed care for both of them without Healthy Paws. For our paralyzed pup, Healthy Paws also covered rehab services. Very quick claims processing and payout process. Cannot say enough positive things about the coverage and service.
We love Healthy Paws
We had a fantastic experience with Healthy Paws. Piggy became suddenly paralyzed and needed emergency spinal surgery. This was very stressful and expensive. We submitted our invoice from the hospital and were reimbursed within 2-3 days. Healthy Paws helped turn a horrible incident into a less stressful one with their quick processing time. We would definitely recommend them!!
Insurer: Healthy Paws
By: Channing
I am very happy
I have had my dog insured with Pets Plus Us since he was a puppy. I have never had a large claim until recently. I often thought that I was wasting money since my claims were small. However, recently my dg required treatment that was very costly. I submitted my claim to Pets Plus Us and within a few days I received my reimbursement. I am very happy with the service and so thankful that I kept my dog insured.
Insurer: Pets Plus Us
By: Michele
Grateful for Pets Best being there when I needed them.
I cannot say enough good things about these people. My sweet boy, who has never had any real issues had an emergency surgery in February (a successful splenectomy). Then this month, we took him to the vet because he didn't seem to be feeling well, and after discovering lesions on his liver, we had to say goodbye to him three days later. This was the most difficult thing I've ever done, but having insurance gave us the peace of mind to have blood work done, an ultrasound done, a surgical consult, pain meds, and finally, Caring Pathways to come to our home so our Bodie could be comfortable and in familiar surroundings. Pet's Best covered what my policy said they would. We knew with the insurance that we could afford to get the information we needed to make the best decisions for our sweet boy. They handled it all quickly, and with compassion. I am so grateful.
Insurer: Pets Best
By: Gabrielle
Peace of mind
Paws insurance for my 5 Fur babies! This is the best insurance! I can not express the amount of peace of mind I have knowing my babies are covered. I have had to file claims on multiple dogs. Healthy Paws reimburse me within days ….usually 3 days. They have saved my babies multiple times! I will never go with another company.
Insurer: Healthy Paws
By: Shawn
Pet's Best Continues to Support our Older Boy
Pets Best continues to excel. Our older boy suffers from a variety of conditions, and his recent doctors' visits, including an urgent care visit, were submitted, processed quickly and paid out according to the terms of the plan. We are so glad that we purchased this insurance, as it truly helps us make better decisions about Hamilton's care. Thank you Pet's Best.
Insurer: Pets Best
By: Vincent
Filing a Claim Couldn't Be Easier
While filing a claim for our pups unexpected foxtail in the ear, I realized I'd forgotten to file a claim for last years shots (7 months previously). Both claims were extremely easy to file, including two different vet offices. I received continuous communication on both claims, and both were paid in a reasonable amount of time with clear explanation of the benefits. So happy we chose PetsBest for our pups insurance needs right from the start.
Such a great company
Terrifying accident with my kitty made so much easier by the care care of my vet and the emerg surgery vet and then such a quick response from Pets Plus Us. So grateful for them all.
Great care since pups.
We have 2 females we insured when we got them as pups at 3 months. pet family shared plan, Met life has honored every claim per plan with 80% reimbursement. have no complaints. ty Met Life pet caring for my family. P. S. my company an added plus.. payroll deduction is available. Just one more thing making them the right choice for us.. HAPPY WITH MET LIFE. 🐶
Great service
My Chase got sick all of a sudden in the hospital for a week and a half. He was diagnosed with pancreatic tumor , home for a week and he could get up, we had to put him down. MetLife helped me get all the paperwork and even recommended grief counseling. I could not ask for better service