Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy process
Easy process and I wasn't sent too many reminder emails.
Insurer: MetLife
By: Riker
I had a good experience with them
I had a good experience with them
Insurer: Nationwide
By: AWAMARA LACOUR
I already have 5 pets insured with
I already have 5 pets insured with. Adding another one was a breeze. The questions were easy and to the point.
Insurer: Nationwide
By: Lee Trujillo Lopez
Woman that I spoke with the very…
Woman that I spoke with the very knowledgeable Pleasant confident of her answers and my questions and I felt confident going with the company
Insurer: Prudent Pet
By: herwerthdebbiegmail.com
Fetch pet insurance app is easy to…
Fetch pet insurance app is easy to navigate and to send claims. They keep you informed as the claim is processed too.
Insurer: Fetch
By: Diane K
First Claim With Fetch
Everything went exactly as it was supposed to. Great communication, pleasant people to deal with. Benefits paid were exactly as explained.
Insurer: Fetch
By: Gene Bach
Long time customer, never a problem
Many years ago I was introduced to Nationwide Pet Insurance when it was offered through my employer. It is easy to make a claim and payments were always accurate and prompt. I just adopted a new pet and Nationwide is my insurer of choice. I trust them and would not insure my pets with anyone else.
Insurer: Nationwide
By: customer
Good but takes awhile to start
I have heard great reviews on this insurance but it has been taking awhile for the insurance to get approved and started
Insurer: Nationwide
By: customer
Have had very good experience so far…
Have had very good experience so far with Pumpkin. One big claim was reimbursed in 10 minutes, which was remarkable! Very nice, American, human customer service who knows their product. No complaints at all, they are fair, professional and prompt.
Insurer: Pumpkin
By: Happy Customer
Love this insurance
Love this insurance. Great customer service too
Insurer: MetLife
By: customer