Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Think Twice before using Pets Plus Us
I discovered a charge come out of my bank account, then discovered the same charge had been withdrawn from my account for 3 years! How I missed this I have no idea, bad on me for not noticing sooner, however it was was CONFIRMED that my cancelation was documented that I did indeed canceled in their records- however they decided to continue pulling funds month after month, year after year. 2021,2022,2023, 2024 I will say that the lady I spoke with was lovely, concerned about my situation and did her best to help me at her level. This situation was requested to be expedited by me, and to date not one dollar has been returned in spite of an expedited concern and error on their part. I will reach out to Consumer protection as a next step.
Insurer: Pets Plus Us
By: victoria
Healthy Paws a Special Thank you!
Healthy Paws has once again came to my rescue. I have a little yorkie who turns one year on July 24th. She needed surgery and Healthy Paws provided the coverage. I cannot express my gratitude and the compassion that I received from the Healthy Paws staff. Thank you with all my heart. Judy
THE BEST INSURANCE
I’ve tried other insurance before I came across MetLife Pet Life. I couldn’t be more happier choosing them. Their claim process is very easy. They are available when you call. They explain everything so you can understand they also send updates frequently via email and best of all they direct deposit your refund fairly quickly. I will highly recommend them to anyone.
SCAM wellness plan - Dont' BUY!!!
I bought their Wellness plan hoping that they could reimrburse for the dental treatment and many things. After I actually got the dental receipts to them, they refused to reimburse it because it is not done by an official doctor? This was never explicitly stated in their claim. This is a plan with a lot of "hidden" rules and you won't get your money paid in!
Insurer: Fetch Canada
By: Knowknow
Pet Insurance Convert
We are so glad the local Humane Society sent our Charlie home with a 30-day trial of MetLife Pet Insurance. After reviewing and comparing many other pet insurance companies, we decided MetLife Pet Insurance was the best one to suit our needs. We have not been disappointed. All claims have been handled as we were told, no surprises or hidden clauses.
Insurer: MetLife
By: Marjorie
Worst Company Ever
Farmers Insurance is great. Pet Best is THE WORST. Nothing but incompetence across the board
Insurer: Pets Best
By: Noneof
Do not get!!!
My dog was a healthy dog when I decided to purchase insurance for him due to his age. Weirdly enough, one month exactly after purchasing the insurance I took him to the vet because he was having excessive thirst and urination and he was in diabetic keto acidosis and he almost passed away. After successfully treating him and getting over the hump of having a dog with diabetes they decided that his claim wasn’t valid and that it wasn’t covered under his insurance. To be honest completely unacceptable. I have told and will continue to tell all of my friends about my experience with this company. And I already heard a couple of bad reviews from other people close to me. DO NOT GET! You’re better off paying everything yourself.
Insurer: Pets Best
By: Viviana
Peace of mind
I wasn't sure what was wrong with my dog. She went from being happy, playful and active to lying on her dog bed, whining and unable to chase a ball. My vet felt that it was an ACL injury and lumbar strain, fortunately, she did not need surgery but was started on a series of anti-inflammatory medications and supplements which were more expensive than I expected. I was impressed that ASPCA covered her treatment and processed the claim so quickly. She is doing well and I was happy that I purchased this plan which provided peace of mind that I could provide the care that she needed.
Terrible, No Reimbursements
Terrible company! Takes your premiums and reimburses Nothing! Considers Death to be a pre-existing condition! What a Scam! Do Not Waste Your Money.
Insurer: Pets Plus Us
By: Donna
Don't Waste Your Money
We purchased pet insurance for our puppy and each claim was rejected and required more information. We finally had enough bs with putting in claims then having to contact the vet for more info, etc. It was absolutely painful and usually resulted in my time being wasted and paying pet insurance that essentially covered nothing. This insurance was promoted by Costco, thus thought it was a good source of insurance.
Insurer: Pets Plus Us
By: Bill