Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Absolutely Horrible Pet Insurance
I placed my first claim on 7/22/24. I provided ALL the medical documentation I have for my dog. I called after two weeks of hearing nothing and they stated I needed to submit all the medical records when I did. Then, they stated they are missing 2022. I explained she didnt go and I pushed her vaccines back and they are landed in Jan 2023. The gentleman said it wasn’t a problem. Here we are two weeks later and my claim is still saying i need to provide all medical records. Outrageous. I will be calling them again in the morning and demanding a refund for the two months I have paid for with no action and I’ll be cancelling my plan
Insurer: Healthy Paws
By: Brittany
Latest 1 comments
Brittany - We’re sorry for your frustration during the processing of your claim. As you stated in your review, medical records had been sent, but our customer care team inadvertently missed those being in the previous Healthy Paws account you had canceled, not in your current account. Now that we have those records, your claims has been opened for processing.
What happened to good old fashion customer service in our country?
MetLife pet insurance is the worst. It takes forever to get paid on a claim. As soon as i get my money back I will be finding another pet insurance co. Their customer service is lacking, and it takes FOREVER for them to answer the phone. On two separate instances they have misplaced our claim and had to start all over. What's the most important thing about a pet insurance company? Reimbursement. They should be ashamed of themselves for taking almost 6 weeks to pay a $650.00 claim. Never again. NEVER AGAIN!!! They sure have the part about withdrawing from your bank account every month down to perfection.
Best decision I could have made!
ASPCA was the best choice I could have made for our family & our furry baby. The claims process has been seamless, the customer care exceptional & the security of knowing my baby is assisted for any health issues that arise is priceless. If you don't have pet insurance for your fur babies, GET IT! Selecting ASPCA will be one of, if not the, best choice you could make.
Insurer: ASPCA
By: Jennifer
High pressure sales
I called to ask questions because I'm trying to decide 2 pet insurance companies. I did not like the high pressure sales tactics that I got from the salesman. He was trying to get me to decide immediately.
Insurer: Embrace
By: Lorna
Most positive experience during a Challenging time.
So glad I purchased pet insurance for my pup. I have owned a lot of dogs and this is the first time I have had pet insurance. My friend recommended lemonade and it was best decision I made. My dog and a traumatic eye injury. Filing the claims was super easy and stress free and payments were quick. Their follow-up on questions was also seamless. Great experience
Mr.
Pets Plus Us have been very supportive over the entire time I’ve been with them. They have been very fair and easy to deal with. Very happy client.
Pets Plus Us GREAT!
My Lab experienced a very bad tare of Cruciate Ligament. I was VERY HAPPY with Loyalist Orthopaedic in Belleville, Ontario for their care and surgery jag Receiver. Even more so on the service and insurance coverages I had with Pets Plus Us I’ve had since Jag was a puppy. I could have paid 1000’s more ths. I had to but the insurance paid off!! I’m a very grateful for all the representatives that helped. They are all very compassionate and understanding to your needs. Like they all were pet owners and were totally on your side with the whole process!!! Thanks. Steve C
Insurer: Pets Plus Us
By: Steve
The best thing we’ve ever done for our pets
Two standard poodles, insured since puppies and now 12 and 9. So many serious health problems and everything covered without question. No hassles, only help. Customer service is excellent - the work to make sure we get full coverage on every claim.
Insurer: Pets Plus Us
By: Virginia
Scam
They approved a claim last year but I didn’t have the money for the deductible so I held off. Now my claim was rejected for the same procedure. This is due to them saying it has to be treated within 3 months. Thanks “Tru” panion. Nothing “tru” about you!!
Insurer: Trupanion
By: Mary
Some technical difficulties but besides that very easy!
5 starts except that the last two claims I submitted had an unknown error on the website and they could not be submitted to I had to manually fill out a claim form and email it in. Which is super easy, just annoying to go through the online process for it to not work. Besides that ASPCA has been great and well worth it.