Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet Plus Us excellent service
My GSD is 3 years old and I've been subscribing to Pet + Us since we've got him as a puppy. I have had excellent and quick positive response every time that I submitted a claim or contacted them for information.
Insurer: Pets Plus Us
By: Joseph
So Incredibly Thankful for Pets Best
We have a cat who tends to be more pukey and for about two days straight we thought he was trying to cough up a hairball, well when we realized that he started gagging more and more frequently with nothing coming out, we got very worried. We thought he had swallowed something he shouldn't have and something may have been stuck. Given we already had lost time, and our vet couldn't take him for another two days, we went to the emergency vet. Long story short and $5300 later... we were so financially stressed and worried, PetsBest covered EXACTLY what they had promised per our policy with no questions asked and claims process was so easy. WE ARE SO THANKFUL to Pets Best!!
Insurer: Pets Best
By: Iva
Very quick turn around
This is the second time I had to use our pet insurance this year for my other dog. The turn around for re-reimbursement was quick and very detailed. I highly recommend Pet's Plus Us for your pets insurance. It would have been way too hefty of a bill without them, especially for 2 dogs needing surgery just under 5 months apart..... :( Thank you to the best surgeon for my dogs lives, Dr. Fuller in Airdrie (currently) and our town veterinarian Dr. Kibblewhite at Riverwood Vet clinic in High River.
Amazing pet insurance!
Having Healthy Paws insurance has been a life saver and has saved me probably over $20k in vet bills. My dog has dealt with skin allergy issues, and had 3 surgeries on her ACLs and everything was covered and reimbursed within a day or two. Super easy to submit claims. Highly recommended.
Highly recommend Pets Best
We have had Pets Best insurance for our dog Penny since she came home over 5 yrs ago as a puppy. We are so happy with this wonderful service and ease of filing. We are so glad we chose this company and can’t recommend them enough! We will always use them for any future pets we have!
Insurer: Pets Best
By: Nicole
Unhelpful and poor customer service
Filing a claim with Metlife is a joke of a process. They require a 12 month medical history, so expect to not be reimbursed unless you take your pet for monthly check ups. After multiple calls to customer service and confirmation that my pet's medical history was received the claim is consistently closed with the reason being "insufficient documents provided". You'd be better off saving your money monthly then paying for this policy.
Insurer: MetLife
By: Caylie
Pets Best - Amazing Company
As my cats were aging I decided to invest in a pet insurance policy about 5 years ago, and chose Pets Best because of their affiliation with Progressive, which is where I bundle the rest of my insurance. I didn't really use it much at all in the first several years, but as they both got older they both developed chronic diseases - one hyperthyroid and one kidney disease. Both of them towards the end of their lives required significant veterinary care and both on different occasions required overnight hospitalization, which was very expensive. I ended up paying out nearly 10k in the last year of both of their lives for vet bills, without having used this insurance and not really knowing how much was going to be reimbursed, or how difficult it was going to be to get reimbursement, and if I would be stuck in lengthy claims processes with pushback. I was absolutely shocked at how easily and smoothly the process went. There was no pushback on any of the expenses, all that was necessary for a claim was to attach an invoice, and within a couple of weeks I got an explanation of benefits and a direct deposit into my bank account. I was so grateful that this process didn't add to the difficulty of the situation. And even more than that, when both of my cats eventually passed away at the age of 18, when I submitted the claim for their end of life care, they quickly paid it out, responded directly to me personally with a message of care and condolences, and proactively cancelled my account and reimbursed me for the time I had already paid after they had passed without me even having to ask or do anything myself. I was very touched that beyond an easy process, they genuinely seemed to care about me and the loss of my boys, and made direct efforts to have it be as easy on my as they could. I cannot recommend this company enough!
Insurer: Pets Best
By: Kris
Pet Insurance
After paying for dental work. I researched pet insurance and decided to go with MetLife. I love them. If I have questions I can call and get answers. Everyone is friendly and helpful. I wish claims were processed a little faster but otherwise highly recommend them. I just recently picked another policy up for my cat.
Insurer: MetLife
By: sally
Run!
Worst experience with an insurance company ever! I purchased the insurance after my cat developed symptom of pulling out fur, which appeared to anxiety related. Shortly after effective date he was diagnosed with diabetes. Diabetes is not related to alopecia. The claims were denied, I appealed and vet sent in a supporting letter which agreed alopecia is not a symptom of diabetes. The appeal was denied. The denial letter did not provide any information regarding the next stage of the appeal process, or the 30 day time frame for appeal. 6 weeks after I received the letter, I called to get information on the appeal process, and was told the time had expired. Metlife's conduct is disgraceful. Don't waste your money or time.
Insurer: MetLife
By: Lynn
Good Job
Excellent customer service and availability. Expedient claim processing!
Insurer: Pets Plus Us
By: Anthony