Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
The person I spoke with on the phone…
The person I spoke with on the phone was very helpful and made it enjoyable to be doing this for my cat that I love with all my heart! He had a good sense of humor and showed he cared about his job while still being effective.
Insurer: Nationwide
By: Thomas Wall
Pets Best kept me informed
Pets Best kept me informed of the status and then informed me of the results.
Insurer: Pets Best
By: Jim Bahler
Pets Best Insurance Evaluation
The overall on-line claims process is easy, user-friendly, and effective. The coverage provided is excellent, and I have the option to modify my it, through level of coverage and deductibles. Every time I have dealt with someone on the phone, they have been friendly, knowledgeable, and professional. Very pleased!
Insurer: Pets Best
By: Steve Wylong
Excellent service and timely updates
Excellent service and timely updates. Claim processing is quick as well.
Insurer: Trupanion
By: Marion
Incompetent & Terrible Company
What a completely incompetent & terrible company. I will be filing a complaint with the insurance commissioner in my state. Their website is non-functional for submitting claims - keep getting error messages when trying to update a claim. Request for updating a claim is unclear and I believe fraudulent for not processing the claim in the first place Chat has been disabled because of high volume - gee wonder why that is!? Save your time and go with Healthy Paws - they are total professionals unlike these clowns
Insurer: Pets Best
By: Stacey Arbetter
Very responsive to bills submitted
Very responsive to bills submitted
Insurer: Trupanion
By: Vickie
I'm happy with the service I've received.
I'm happy with the service I've received. Signing Charlie up for insurance was easy. I'm just not sure whether I received the 10% savings.
Insurer: ASPCA
By: Merle Adelman
Great company
Company has been really easy to work with. Claims are filed quickly.
Insurer: ASPCA
By: TONYA ANDERSON
Great customer service
Great customer service! Very knowledgeable and helpful!
Insurer: ASPCA
By: KayG
I had a very sick dog and had many…
I had a very sick dog and had many claims.The claims were easy to file and the communication with MetLife was wonderful.
Insurer: MetLife
By: customerBonnie