Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Highly recommend Healthy Paws
I’m so grateful we have healthy paws insurance. Last year our dog needed TPLO surgery and this year a tumor removed. Having pet insurance gives me peace of mind that I don’t have to worry about money and can just focus on my pet. I have had no issues submitting paperwork and the processing time is a few days. Highly recommend healthy paws!
Insurer: Healthy Paws
By: Megan McLean
I would like a better experience when…
I would like a better experience when speaking to your Customer representatives. One person was very difficult to understand on the phone. Another seemed rushed, impatient and did not want to listen.
Insurer: Healthy Paws
By: Susam Martin
Luka
I’ve had Healthy Paws for about 7 years. I have never had any issues regarding reimbursement for services for Luka. Always prompt payment and would highly recommend Healthy Paws!!!
Insurer: Healthy Paws
By: Cecilia Fagan
Everyone was kind and respectful
Everyone was kind and respectful
Insurer: Healthy Paws
By: Jack Fesinstine
The agent who took my call really…
The agent who took my call really understood what I was wanting to do.
Insurer: Nationwide
By: customer
I recently had the pleasure of dealing…
I recently had the pleasure of dealing with Prudent Pet Insurance, and I can't say enough good things about my experience. The customer service was outstanding! The representative took the time to explain everything in detail, ensuring I understood my options for insuring my three cats. They were incredibly helpful and friendly, making the process smooth and stress-free. I truly appreciate their guidance in helping me choose the right insurance for my furry family members. Highly recommend Prudent Pet Insurance for anyone looking for excellent service and support!
Insurer: Prudent Pet
By: BRYAN
I recently had the pleasure of dealing…
I recently had the pleasure of dealing with Prudent Pet Insurance, and I can't say enough good things about my experience. The customer service was outstanding! The representative took the time to explain everything in detail, ensuring I understood my options for insuring my three cats. They were incredibly helpful and friendly, making the process smooth and stress-free. I truly appreciate their guidance in helping me choose the right insurance for my furry family members. Highly recommend Prudent Pet Insurance for anyone looking for excellent service and support!
Insurer: Prudent Pet
By: BRYAN
We didn’t find much use for this plan…
We didn’t find much use for this plan so we decided to cancel. My wife went to cancel and thought she did but we still got charged. She called back and they said they need the main policy holder to cancel. But they didn’t tell my wife that when she initially called. They won’t refund us the months that we wanted to cancel and thought we did. Disappointed in the customer service.
Insurer: Fetch
By: Matt Williams
Sonnet - One Very Crooked Company
Very crooked company. They will cancel your insurance and not advise you. Be warned this is the top scam insurance company for Canada. Read the reviews for yourself. Buyer Beware - SCAM RATES AND WILL NOT GIVE PROPER COVERAGE.
Insurer: Sonnet
By: Sonnet Insurance-a-joke