Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Excellent
Professional. Responsive. Reliable. Excellent coverage with very good reimbursement options. Fast reimbursement (automatic deposit). It has been a real pleasure, so far, working with Spot Pet Insurance!
Insurer: Spot
By: Laura Walker
Rep very nice and helpful in all…
Rep very nice and helpful in all questions
Insurer: Prudent Pet
By: marshallrioicloud.com
Great service
Customer service representative Brandy was awesome. Answered my questions and had good explanations of their policies. Very easy to sign up.
Insurer: Prudent Pet
By: Diana R.
You make everything easy
You make everything easy. From filing the claim to receiving the money. It's good to you're on my side ☺️
Insurer: Spot
By: Ilene Lipson
Everyone was very prompt and helpful to…
Everyone was very prompt and helpful to get issues resolved and money sent back to us. I cannot express how amazing this is.
Insurer: MetLife
By: Amanda Pyatt
MY FIRST EXPERIENCE WITH PLACING A…
MY FIRST EXPERIENCE WITH PLACING A CLAIM FOR MY DOG. IT WAS SO SIMPLE AND RESPONSE WAS FAST. VERY HAPPY.
Insurer: Spot
By: Guest
We have had nothing but good…
We have had nothing but good experiences with MetLife Pet Insurance. The coverage is great, claims are easy to file and reimbursements are received in a very timely manner.
Insurer: MetLife
By: Sarah H
Great experience with Fetch’s…
Great experience with Fetch’s Representative Josh. Very efficient, informative, & professional.
Insurer: Fetch
By: Dee J.
Professional and timely
These folks are very professional and timely in reviewing and processing the claims.
Insurer: Spot
By: Balaji Palani
MetLife Pet Insurance customer service…
MetLife Pet Insurance customer service & policy is great. I have referred MetLife Pet Insurance to others. Thank you!
Insurer: MetLife
By: customer