Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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The agent knew what she was doing
The agent knew what she was doing, knew the insurance product and what was covered in the various options, answered all our questions, and was extremely pleasant.
Insurer: Nationwide
By: Cecilia Vaniman
Utter Disappointment
Edited to respond to HP Reply from 12/2/2025: Thanks for the reply, inviting me to call. I tried that already. Was put on hold to see if anything could be done. The associate came back on the line stating it was policy and I missed the deadline. Case closed. I didn't even get to speak to a manager of any kind, was simply told how they ruled my case. So how would another call - to the same generic customer service number - be any different? Especially since I was so angry, I cancelled all 4 policies. If HP genuinely cared about me as a client and the pets I insured, this should have been handled by a manager/given consideration the moment it happened. Instead I will be chasing the refund of my 4 cancelled policies. Original Review: After being a client for 7 yrs with 4 pet insurance policies, Healthy Paws denied my claim submission due to being 2 days late in uploading the documents. I understand the 90 day policy but hoped being a client who always paid on time would have earned us a little grace. They offer none. Extremely disappointed that in these difficult economic times no consideration is taken whatsoever. Approving the claim would have resulted in a reimbursement of around $135. Nothing to a large insurance company but everything to a person that rescues, TNR's, feeds dumped & feral animals and pays for medical care or euthanasia out of their own pocket. Shame on me for thinking they have the best interest of my pets at heart.
Insurer: Healthy Paws
By: M Chandler
Healthy Paws Took My Money for 6 Years and Abandoned My Cat When He Needed Care
I insured my cat Simba with Healthy Paws since he was 4 months old. When he developed IBS at age 1, everything fell apart. Healthy Paws refused to cover any of his prescription food — even though regular food triggers his symptoms and makes him sick. They also denied exam fees and lab work, claiming they were “routine,” even though every visit was for IBS flare-ups. For six years, they kept raising my premium while denying almost everything that mattered. I paid responsibly. I followed the policy. His vet documented medical necessity. And Healthy Paws still found excuses to deny care. I finally cancelled because the insurance became useless and expensive. I don’t expect anything from them now — I just want other pet owners to know how miserable this company is to deal with if your pet develops a chronic condition.
Insurer: Healthy Paws
By: Zoe Zhang
Wonderful company with good customer…
Wonderful company with good customer service
Insurer: Healthy Paws
By: AMK
Disappointing
After being a client for 7 yrs with 4 pet insurance policies, Healthy Paws denied my claim submission due to being 2 days late in uploading the documents. I understand the 90 day policy but hoped being a client who always paid on time would have earned us a little grace. They offer none. Extremely disappointed that in these difficult economic times no consideration is taken whatsoever. Approving the claim would have resulted in a reimbursement of around $135. Nothing to a large insurance company but everything to a person that rescues, TNR's, feeds dumped & feral animals and pays for medical care or euthanasia out of their own pocket. Shame on me for thinking they have the best interest of my pets at heart.
Insurer: Healthy Paws
By: Meredith
Knowledgable team
Knowledgable people, efficient service
Insurer: Figo
By: customer
Healthy Paws is terrible
Healthy Paws is terrible. When your dog gets older when you will need the insurance they raise the rates anywhere form 300-1000%. Totally dishonest and takes advantage of it's customers. Also the customer service is horrible. Don't even bother with this insurance. Total rip off!!!!
Insurer: Healthy Paws
By: tracy dorn
Great Value
The insurance plan for our dogs has been amazing for our needs. Submitting receipts and SOAP notes in support of claims is a fairly easy process. Customer support/service has been very helpful when needed. I highly recommend MetLife Pet Insurance.
Insurer: MetLife
By: Michael Ditta
The best insurance
Healthy Paws has saved my life multiple times. I have four pets, all insured with them, and I’ve already used the coverage three times. Every experience has been fast and easy. As long as you submit all the documents they ask for, the reimbursement comes within just a few days. I always recommend them to my friends. I’m very happy with their service, and I’ve been a customer for over three years now.