Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Never have a problem
Pets Best has been great for our Zoey. It is not cheap but I have never had a dispute with them or had any kind of problem at all. They live up to the policy contract and I can always get ahold of someone if needed. Claims take minutes to submit. I have checked out other companies and Pets Best is the absolutely best choice form my dog.
MetLife Pet Insurance
I have three (3) fur babies all are insured with MetLife Pet, I cannot begin to explain their professionalism, understanding compassionate caring way they have for my babies. once a claim is submitted it is handled in a speedy manner, payment is also expediated in a fast easy way. Please do not hesitate to join MetLife it is a wonderful organization that truly cares.
Beware of Fetch Pet Insurance - Dishonest and Fraudulent
I had a terrible experience with Fetch Pet Insurance. They provided a specific deadline on their website for claim submission, which I followed exactly. After submitting, they turned around and claimed the actual deadline was the day after what they originally stated, resulting in my claim being denied. This feels like a deliberate scam to avoid paying out claims. If you're considering pet insurance, avoid Fetch! They engage in dishonest practices and seem to mislead customers on purpose. Absolutely frustrating and untrustworthy. Do yourself a favor and look elsewhere.
Insurer: Fetch Canada
By: EMMA
Thankful for MetLife
I don't know what I would have done without our MetLife pet insurance. Our dog has had to have surgeries and therapy that would have put us in financial difficulties. MetLife has been wonderful through our entire ordeal. The claims process was simple and they never gave us any hassle. Reimbursement was quick and easy. I tell everyone at work about this amazing benefit!
Insurer: MetLife
By: Dawn
If I could make a review for 0 stars I would
This is the worst pet insurance ever. They do not care for your dog and their policies always exclude surprisingly the illness your dog had. So for example mine was vomiting, "it doesn't include vomiting". They don't take the time to read your claim, and have a 2 week period while you are paying almost $70 dollars already for the insurance to get "processed". Horrible service, horrible insurance and very "smart" in getting all your money. Do yourselves a favor and do not waste your money.
Insurer: Pets Plus Us
By: Vivian
Healthy Paws is the best!
Healthy Paws has been a lifesaver in managing the care of my two male dogs. One has a chronic illness which requires ongoing medical care and Healthy Paws allows me to care for my dog in the manner he needs not just in the manner in which I can afford. Customer service is outstanding and reimbursement is quick and simple.
Peace of Mind
My dog suffered from renal dysplasia that was diagnosed when he was just 5 months. I will always be grateful to have had a policy with Pets Best as it allowed us to give him the very best of care throughout his short life without worrying about the cost. His prognosis when diagnosed was just 200-400 days. But because of the care I was able to give him he survived nearly 1000 days and had a wonderful life that was for the most part pain-free. I always tell everyone I know who gets a new pet to purchase a policy from Pets Best. Many tell me it's a waste of money and that they would never need to submit a claim. I tell them if they never submit a claim, they are lucky to have never needed it. But just looking at your dog, you would never know until it is too late. Pets Best always paid my claims cheerfully and without putting me through hoops. The times I called and talked to customer service I talked to empathetic, helpful, and courteous customer service agents. Despite that the amounts of my claims easily exceeded my annual premiums, Pets Best never increased my premium amounts.
Excellent Insurance Company and Policy
I am so glad to have signed up for ASPCA. It is so much like having health insurance for yourself, you can pick your deductible and reimbursement percentage and they have preventative options too. We originally had preventative but realized we didn’t use it much so we removed it and the process was easy, I also have the option to add it back on my renewal date if I choose to. The insurance is for accident/injury or illness, for the unexpected. There are a few things not covered like a torn ACL or pre-existing conditions, but for what I’ve needed it for it has been a huge blessing. My dog Willow has had a few smaller claims and one larger one. They all were approved as well as any estimates I submitted beforehand. I like the estimate feature as it can show you exactly what you would be covered for before a procedure was done in a non-emergency situation. I have used the estimate feature with more optional procedures and I ended up not needing those procedures (one was an endoscopy and the other was for gingivitis). We were able to use alternative medications like acupuncture that ASPCA covered and Willow was healed! She recently had sprained her front paw and was limping, we had already paid her deductible from another visit this year about gingivitis and the claim was paid quickly and accurately according to my plan of 90% reimbursement. I highly recommend the lower deductible and higher percentage return. I noticed some reviews stating their claims getting denied, I have had that happen but it was because I was either missing required information (like vet records) or because I had submitted an estimate shortly before the claim and some of the services overlapped the two making it seem like a duplicate. I easily corrected that by submitting the right documentation and/or resubmitting the claim with a clearer explanation. I have never had any issues with claims or payments. This is a company I will be using for a lifetime. They also offer discounts to members of certain groups like NSCS. We love ASPCA!
Why it's important
I have took their service they are very professional and highly skilled team. They are doing best for me. I highly recommended.
File a claim for pet
I thought the overall ease of filing a claim for our pet was simple and clear. The processing of claim was a bit long. Partially due I did not send in the pet's medical records with the claim. MetLife had to go back to vetenariam and request the files. That took an extra week. All in all it was a good claim processing and I did get some reimbursement.