Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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I have a hard time with sending…
I have a hard time with sending receipts so I have the vets office do it and sometimes you request soap notes and sometimes you don't so I have soap notes sent all the time why the notes when you can clearly see what was done what was prescribed and why the long wait you get your money every month from me right out of my checks but I have to play dodgeball to get my money back from the insurance
Insurer: MetLife
By: Peggy
It was easy to register Betty
It was easy to register Betty. I am a past client of yours I had Jimmy And Mesha insured with you for years. And was pleased with your service.
Insurer: Nationwide
By: Ary Andrea
Pumpkin is quick getting back to you…
Pumpkin is quick getting back to you about your invoice. They tell you they are working on it and get back to you as quickly as possible. Which they do.
Insurer: Pumpkin
By: Patricia
Easy to submit claims
Easy to submit claims, quick processing and no hassle approval. I have insured all of my dogs after the original experience, and will do so again.
Insurer: MetLife
By: Wolfgang Leitermann
I had 2 recent experiences with your…
I had 2 recent experiences with your customer service staff , they were very professional and helpful , I’m very happy to have Figo as my pet insurance .
Insurer: Figo
By: Ivan Chavez
Great experience and very happy with…
Great experience and very happy with MetLife Pet Insurance. I have 3 dogs but 1 dog in particular that seems to have more random health issues than the others. MetLife has been great, and I wish I would have enrolled sooner.
Insurer: MetLife
By: Ross McAvoy
Claims typically are processed fast and…
Claims typically are processed fast and simple
Insurer: MetLife
By: customer
very simple to add claim on the app and…
very simple to add claim on the app and within a week got paid!
Insurer: MetLife
By: Gracie's Mom
Easy to work with when filing a…
Easy to work with when filing a claim....good insurance.
Insurer: MetLife
By: Melissa
Half the time when I try to do a live…
Half the time when I try to do a live chat . There is error message on your end
Insurer: MetLife
By: customer