Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Franklin talked my through the coverage…
Franklin talked my through the coverage and made the experience easy! Thank you, Franklin!
Insurer: Nationwide
By: Riane
Speaking to a real person!
Speaking to a real person!
Insurer: Nationwide
By: Ron Pasquinelli
All of the representatives have always…
All of the representatives have always been so kind and informative! I am always impressed with how quickly the reimbursement comes thru. The app is easy to navigate and I’m very happy!
Insurer: MetLife
By: customer
Money well spent
"This is the 5th kitty that I have insured with PB. This is the first kitty that became critically ill. I cannot imagine NOT being insured. I never wanted to face not being able to care for my pet because I could not afford it. For each kitty, I was able to customize my policy and had excellent customer service help along the way. My claims were easy to file and were settled in a reasonable amount of time. This Kitty will be going to the Bridge soon, but I can keep her well cared for without worry of cost - Thank you PB!"
I have several pets and use aspca…
I have several pets and use aspca insurance for all of them. A couple times ive had to make a claim (thanks to my almost 2 year old 'dennis the menace' dog ) its been easy and fast.
Insurer: ASPCA
By: Cara Finch
Extremely satisfied customer …
Your response time in processing the claims was exceptional. Thank you for being so prompt.
Insurer: Trupanion
By: Risse
Very quick response and MET LIFE is a…
Very quick response and MET LIFE is a very reputable company!
Insurer: MetLife
By: RANDALL ONEAL
Richard was SUPER knowledgeable and…
Richard was SUPER knowledgeable and made the process so easy. He made me feel heard and he was very respectful.
Insurer: Nationwide
By: Lorrie
Helpful customer service
Friendly customer service. Explained coverage differences for different options in detail. Good pricing. I used them for my two previous dogs, and they were great.
Insurer: Nationwide
By: J Piecara
Terrible Company
Terrible company. Has denied every claim. One claim they approved then removed after treatment. Horrible to deal with. Don’t waste your money.
Insurer: Trupanion Canada
By: Kim