Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Horrible Experience PestBest over a year
I ahve had several excellent insurabnces fbut I chose petsbest as I had a hard time when my pets deid before. This insurance is basically terrible. The do not answer the phone, they do not pay for treatmenst the Veterinarian recommended. The waiting on the line today wa over 45 minutes. The ask for receipts that is being alrteady submitted. thye process takes oevr a month and if the do not understand someting then all start the process again. In the uploading, the system will delete page second. They can not deal with UC Davis Veterinary hospital as they do not understand the billing system. I have 2 pets and I will not select this insurance ever again. They do not pay for Arthramide shots,m any electrophoresis treatment advice by the the veterinarian. Today after waiting with the phone system that does not allow you to talk with an agent the person was questioin the bills, whehn I alraedy have cero balance in all iof them. both pets have teh same rehab treatment several time during 2025 and now they keep asking to explain the same treatment that is on both pets records.
Insurer: Pets Best
By: Elizabeth Arias Bohart
Logging on to Pet Ins was EASY
Logging on to Pet Ins was EASY. Sign up was simple. Contact info, type of dog, age, and Vet name all easy to provide. I didn't go with 5 stars because I was confused with the choice of plans: Accident or Illness ? As a customer, I want both. There does't seem to be a 'both' option. Further, I don't understand why my Plan will not be effective for two weeks. You requested two months payment up front and you are delaying services for two weeks. And, based upon this fact, I wish I could change the review to just THREE stars. However, you locked in 4 already - before my written review was complete. Again, NOT customer friendly.
Insurer: Nationwide
By: Alex.rydel
Best pet insurance
I have had the best relationship with Spot! The CS is always willing to have patience with any questions or concerns. You can hear the smile in their voices. My coverage is parallel to none other and processes is extremely prompt. I'm a customer for life!
Insurer: Spot
By: Elizabeth Henry
Best insurance company to go with!
Applying for tenants insurance was stressful. So many different wordings for the same things. Sonnet made it super simple to understand,applying was easy and fast and all online! Such a convenience! Their super helpful when you do need it. The chat is easy to access and simple to understand. Emailing is super fast. Thir response times are amazing 👌. Their also extremely understanding and willing to help as long as we the holder communicate to them. 1000% would recommend
Insurer: Sonnet
By: Stephanie Kelly
I’ve been with Spot for over a year
I’ve been with Spot for a year now and I absolutely love it! Claims are handled in a timely manner and everything is always taken care of with love and care! I’ve never thought of changing companies because it’s just so perfect
Insurer: Spot
By: Jasmine Lusiak
very helpful
great customer service very helpful, everything was explained
Insurer: Nationwide
By: Jessie
They are very efficient in handling the…
They are very efficient in handling the request forms. Also, they have excellent customer service. They are patient when answering my questions. All in all, I’m very happy with their service.
Insurer: Spot
By: Maria Rocha
She made everything easy
She made everything easy, very helpful and knowledgeable.
Insurer: Fetch
By: The Shackelford's
Josh Sabado was very kind in answering…
Josh Sabado was very kind in answering all my questions. He was very prompt in getting back to me when I needed to go over anything related to the policy.
Insurer: Fetch
By: Tracy Long
Great options
Great options, easy to maneuver website
Insurer: MetLife
By: INDRA GUMAN