Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
Other Categories
A must for dog owners
Great communication and fast reimbursement! We are so happy with Trupanion coverage!
Insurer: Trupanion
By: Cherie
As always I appreciate EMBRACE
As always I appreciate EMBRACE. A real human answers the phone!!!! AND called me! When does THAT happen anymore. Also It is easy to file a claim. No hidden small print. What’s covered is clear. In the past I have received fair and prompt reimbursement. I hope they never change their way of doing business.
Insurer: Embrace
By: celeste ferendo
Great experience filing my first claim
It was supper easy to file the claim and provide additional documentation, received a quick response, and the funds were in my count within 6 days.
Insurer: MetLife
By: customer
Very pleasant to speak to and explained…
Very pleasant to speak to and explained the differences between polices. Very helpful in making a decision.
Insurer: Prudent Pet
By: chuckcyahoo.com
Overall very satisfied; however their app is glitchy
Overall, I am delighted with Pets Best and the process of filing claims and managing my pet's account. The main problem I'd love to see the company address is its app. It is not reliable; it's very glitchy when trying to submit claims, and it works 10% of the time. However, when using the website, it works 90% of the time. Once a claim is filed, Pets Best is pretty quick to process and apply the benefits.
These guys are very reliable
These guys are very reliable, as soonest you submit the invoice, they start to process it. And they give you a breakdown and the money of their share ASAP without any hesitations or any problems. I truly recommend!
Insurer: Healthy Paws
By: Estephany Pierret
Appreciate prompt response when filing…
Appreciate prompt response when filing claim.
Insurer: MetLife
By: customer
Nationwide was very clear and…
Nationwide was very clear and understanding and have great values for pet insurance.
Insurer: Nationwide
By: Roxana
QUick updates and responses thanks
QUick updates and responses thanks
Insurer: MetLife
By: customer