Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Everyone is so friendly and explains…
Everyone is so friendly and explains everything
Insurer: MetLife
By: Robert Simmons
Rep's always helpful & courteous. Thank you
Rep's always helpful
Insurer: Embrace
By: Richard Lane
They process and pay claims quickly and…
They process and pay claims quickly and have been very nice every time I have called.
Insurer: MetLife
By: customer
Initially I have not had any issues
Initially I have not had any issues. Claims were settled quickly. The first issue came when my pets neuter was not covered. I chose a plan that specifically covered that-and when it was time to use it -it's not in the plan anymore. I can't locate my policy coverage at all. Second-my dog had an accident. Hurt his leg while playing. Denied because they said it was an illness. He was healthy with no illness-he twisted his leg while playing. Third-I have a dog that passed and cannot find a way to remove them from the policy. When I call it says call back during business hours-but does not give any business hours. I am an insurance agent so am well versed in selecting coverage and policy language. I picked specific coverage for our needs and feel over the years the coverage has been changed and the information is intentionally made hard to locate. My policy renews in February and we will defiantly be reviewing under a microscope and possibly changing companies . I feel like what was a excellent service has become useless for the most part-but the fees keep going up. I may be better off saving the money for an emergency myself.
Insurer: ASPCA
By: Connie
Trupanion was awesome
Trupanion was awesome! Our claim for the unexpected surgery was handled quickly and was an easier process than we anticipated. Made sure we understood every step and were a true partner. Really appreciated the support.
Insurer: Trupanion
By: Julie
Spot's customer service is exceptional
Spot's customer service is exceptional. They made the claims process effortless and fast. The biggest weight off my mind was when they coordinated with my vet for my dog's medical history, saving me a critical step during a difficult period. This is a company that truly cares for its customers.
Insurer: Spot
By: James Morse
Very friendly associate
Very friendly associate. She reviewed my claim in detail and explained it very clearly.
Insurer: Fetch
By: Pam
What made my experience great was that…
What made my experience great was that the sweet person I talked with was able to help me. I wasn't quite sure how the pet insurance work so she was able to help me understand all the questions I had to help me choose a insurance plan for my pup and at a reasonable price. She was patient soft spoken and I appreciate that very much. Thank you
Insurer: Nationwide
By: Elizabeth
Embrace is a great pet insurance
Embrace is a great pet insurance! They make it so easy to put in a claim. So thankful we haven’t had to put in a claim in a long time, but when Bootsie had an ear infection the other day, we sent in a claim and got feedback right away. I would recommend this insurance to anybody looking for a good pet insurance!
Insurer: Embrace
By: Lloyd Bye and Virginia Bye
Easy to sign up
Easy to sign up and support staff are very knowledgeable. 3rd pet with them!
Insurer: Nationwide
By: customer