Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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My best experience with metPet…
My best experience with metPet insurance they have a great portal for communication
Insurer: MetLife
By: Sandra Juarez
Very easy to submit claims and prompt…
Very easy to submit claims and prompt responses and payment.
Insurer: Pumpkin
By: Barbara
One less thing to stress about
I had an incident with my pet recently, and was looking at a very intimidating bill. Trupanion covered a large portion, and worked directly with the vet hospital- so I don’t even have to pay up front and be reimbursed. Their customer service was great as well- I used the chat function and they were able to help me right away.
Insurer: Trupanion
By: Setare Jamalizadeh
Easy to use
Called and got instruction. Then claim easy and pretty fast
Insurer: Fetch
By: Gail
Easy efficient claims process with…
Easy efficient claims process with prompt reimbursement
Insurer: MetLife
By: customer
Always prompt and responsive.
Always prompt and responsive.
Insurer: MetLife
By: customer
Easy uploading of invoice for…
Easy uploading of invoice for reimbursement. Quick response via text/email
Insurer: MetLife
By: customer
Easy and fast.
Processing is easy and fast as long as you submit what is required.
Insurer: MetLife
By: Mary Jo
Easy to submit online and quick…
Easy to submit online and quick response time, everytime I've called with a question everyone has been friendly and courteous!
Insurer: Embrace
By: Claire