Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great help with dental bills
Appreciate the way Trupanion has handled the claims for our cat's dental bills. Extractions are not easy for any of us to deal with, but this company helped make it easier to juggle costs in a timely fashion. When a question came up, staff was there to help in a knowledgeable and courteous fashion.
Ms.
I have been so happy with Met Life. It's easy to submit a claim and it is processed quickly. The emails from them explain the payment and how the claim was processed. I got this insurance when I adopted a 13 year old kitty from the shelter in March 2020. She developed a lot of issues and needed daily medications. I just had to put her to sleep the 2nd of January. A very sad day. I received a beautiful card from Met Life. They are very caring staff. I can't say enough good things about them.
Trupanion Great
I have been paying my insurance premium for the 10 years that I have had my 2 cats and submitted my first claim for the current medical condition Oct 2023. At the time customer service could not have been more helpful in leading me through the submission process and responsive to all of my questions. All aspects of my claim were handled in a very timely manner. For a recent repeat of the same medical condition I submitted my claim immediately and within 24 hrs it was approved and settled with a detailed claim summary. Cannot ask for more service than that!!!
Insurer: Trupanion
By: Margaret
Fantastic Pet Insurance
I can't say enough good things about Healthy Paws! The claims process is incredibly easy, the turnaround time is extremely fast and they are great about covering your pet. We had Healthy Paws with our first Golden Retriever and they were a life saver in terms of vets bills as they got older (she lived to be almost 15). We have them again with our Golden Retriever puppy, who unfortunately has had tummy troubles and hurt her paw. They have been terrific again.
Insurer: Healthy Paws
By: Eve
Best Service
I was so relieved and impressed with petsplusus insurance. I have had it for about 7 years and luckily have not had to use it much. The staff are always considerate and helpful. My reimbursement was done quickly and accurately. Thank you
Insurer: Pets Plus Us
By: Michelle
Totally worth the small monthly fee.
Great company. Super fast turn around time for reimbursement. Fantastic customer service. Was a lifesaver the first few months of our “I love to eat socks” bernedoodle. And the one time only annual deductible is a great benefit.
Insurer: Healthy Paws
By: Rachel
Pets plus US review
I was nervous as they kept asking for more and more documents at first and it was stressing me out as I was already worried about my dog. But pets plus came through and they paid out the expensive surgery my dog had to have. I am very appreciative and glad I have insurance for my older dog. Do your research but definitely get pet insurance as it’s helped when anything goes wrong with my dog. Thank you pets plus
Healthy Paws Quick Response
I have a policy with Healthy Paws because a veterinarian told me it is the one she uses for her dogs and she thought they were excellent. My experience with them has been excellent, as well. My dog had to have a very expensive endoscopy. In an easy process, I submitted the claim online to Healthy Paws. Their response was immediate, the approval within 48 hours, and the check in hand within a week.
Insurer: Healthy Paws
By: Keitheley
Dog family 7
I am a senior and have had excellent service and no hassle.
Insurer: Pets Plus Us
By: Hazel