Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Customer Service was a great help and…
Customer Service was a great help and fun to talk to. I really wish I had remembered their name.
Insurer: Nationwide
By: customer
So happy with Pets Best!
Our Boston terrier recently had pneumonia after aspirating on some dog food. It came on really quickly and he got very sick. After an expensive visit to the emergency vet, filing my Pets Best claim was so easy online. They paid the claim as expected and communicated with me throughout the process. I am so happy I got pet insurance for our dog. I would recommend Pets Best to anyone.
Thankful for Choosing Trupanion!
Trupanion is amazing! My dog required surgery and the Vet stated that, "Trupanion was the best because they are the only insurance that provides pre-approval quotes so you know how much you will have to pay and what the insurance will pay before the procedure". I am very happy with their services and helpful communications throughout every visit.
Insurer: Trupanion
By: Sandra B.
Easy claim process
Submitting a claim is easy and it’s simple to keep track of the progress of the claim. On one occasion, I had to talk to customer service regarding a past claim and they were very helpful, walking me through the process and helping me realize what was missing.
Insurer: MetLife
By: Tater’s mom
Responsive
Responsive, easy to manager, consistent coverage. So thankful for this insurance..provides peace of mind to know we have coverage for our dogs if anything happens.
Insurer: MetLife
By: Sara T
Representative was thorough and has…
Representative was thorough and has great customer service!
Insurer: Nationwide
By: Liliana Cervantes
-It’s impossible to get hold of live…
-It’s impossible to get hold of live agent over the phone , I called 13 times each hold was for 1 hour and 30 minutes then the call will get disconnected. -to login into your account u have to use the app , it’s impossible to use browser, they will send you email to verify so u can login then when u clinc on the link it says invalid link !! Over and over. - you can’t check claim status unless you verify using the link they send you , but like I said earlier it keeps saying invalid link .. - I send claim on 10/17/25 and today is 11/13/25 and didn’t hear anything nor I can check online nor I can get hold of anyone over the phone. Very disappointing service and no response from the team
Insurer: Pets Best
By: H.A
Embrace delivers
Embrace delivers! I constantly have excellent service from awesome people. They are fast, efficient, and alerts kind and professional. As long as I have pets, I will have embrace. Elise B
Insurer: Embrace
By: Elise Barrett
Fetch was awesome!
Fetch was awesome!! Easy claim submission, with a quick response time. I'm happy with the service.
Insurer: Fetch
By: Craig Charrette
Great customer service
Great customer service, easy to use app and very timely reimbursement
Insurer: MetLife
By: Gary Virgil