Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Great service
They review my claims in a timely manner. When I have questions about a claim army policy and call them the reps are not only helpful but also polite whi h goes along way
Insurer: MetLife
By: J.keelan
Stacy so sweet
Stacy was kind, knowledgeable, excellent customer service.
Insurer: Prudent Pet
By: Linda
Good experience talking with sales…
Good experience talking with sales person. She answered all my questions and gave me good information to help me make my choices.
Insurer: Prudent Pet
By: abhendersgmail.com
It seems every time I submit invoices…
It seems every time I submit invoices from the vet with both of my dogs on one invoice, there is always some sort of issue. One dog will get paid out, then there's an issue with the other one's payout, or the payouts will both lag. I end up calling the CSR's multiple times to tell the same stories a million times. The CSR's are very friendly and try to be as helpful as possible, but I also get different stories as to what's going on with my claims. I could go on and on about issues I have had with almost every claim I have submitted since I I started with MetLife, but I am not. Going forward to make life easier for myself and the adjusters, I will submit one claim per dog, even if they are receiving the same exact treatments.
Insurer: MetLife
By: D.D.
Good customer service and claims payment
Healthy Paws has paid two claims over the years and since I own four dogs, there are occasionally expensive procedures. Customer service is very good and claims are paid promptly. I recommend them to any pet parent.
Insurer: Healthy Paws
By: Richard Maguire
Solid pet insurance
Transparent coverage, reasonable pricing, easy to use portal, real people answer the phone, prompt reimbursement. I've had pet insurance for years and have never had to use it until now. Grateful we have Spot. Get your pet insured before issues come up and keep them insured!
Insurer: Spot
By: Kristofer F
Good service as always
Good service as always
Insurer: MetLife
By: Mary Christopher
Trying to get ahold of someone today…
Trying to get ahold of someone today I've tried multiple times and I have been waiting on over a total of 1.5 hrs today just trying to talk to someone in the billing department, but have been on hold I haven't spoken to one single person. I'm extremely frustrated
Insurer: Sonnet
By: Tamika Hawes
Nadine was so patient and helpful
Nadine was so patient and helpful . She answered all my policy questions and educated me on my 2 new policies. I’m very impressed with FETCH .
Insurer: Fetch
By: DS
The claim process is easy and great customer service
The claim process is easy. I've had to speak to someone a couple of times, but both times the agent was very helpful and knowledgeable.
Insurer: MetLife
By: Julie Bedwell