Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Always great, fast service
It is stressful enough when your pup is sick, but ASPCA takes the concern out of submitting claims by the very user friendly website. They also reply with the final review and decision on your claim quickly. They are always fair which takes the financial stress out of the process as well.
Easy & Fast
Submitting a claim with MetLife is simple, easy and the response you get is fast. My claim was submitted and approved within seven days with no issues. I'm extremely happy my company offers pet insurance as part of our benefits package and choose MetLife as the provider.
Healthy Paws is Awesome!
I have had golden retrievers since 1985. I never pursued getting insurance because in general they were usually pretty healthy until their later years. But for my latest goldens I decided to try it out while my they were still young and I went with Healthy Paws. One of my girls has had multiple flareups of pancreatitis and having this insurance to help out with that has been great! The claim procedures at Healthy Paws really couldn’t be easier; just scan a copy of your vet invoice and medical records and click submit. And, one last thing: it means a lot to me when they send me a personal email asking how my dog is doing!
Pets best? More like pets waste of time!
I got my insurance last year when I got my puppy thinking it was going to be looking out for her and have her set up for anything that was to come our way. First time making a claim I was denied (okay cool) but I was given a "see benefits" instead a reason? You can't give me a short reason? I file a claim and it takes months, with only a single email here and there saying "sorry for the inconvenience" you can't communicate what's taking so long? High volume/high claimes/the weather etc something other than sorry? I've made 4 different claims and I have yet to see a check that was made out to me. There is zero incentive for being a member. You just pay 65 bucks for the "best" insurance and it's a complete waste of my money,time and efforts. Good luck trying to speak to a human you'll be on the phone forever and thet will just tell you to "see your benefits" than have it explained to you. Look I get it I can see my benefits but I would like it explained further by someone who is knowledgeable in the insurance industry but I just have to figure it out on my own.
Insurer: Pets Best
By: Marisol
Latest 1 comments
Parallels my experience
Lifesaving Support and Exceptional Care from Pet Plus Us
As a pet parent, nothing is more terrifying than facing a medical emergency with your beloved companion. This was my reality when Thunder, my 11-month-old Golden Retriever, needed urgent medical attention. During this harrowing time, Pet Plus Us stood as a beacon of hope and support. Surgery Assistance: The most significant challenge was Thunder's surgery, which cost $7,727.36. In this overwhelming situation, Pet Plus Us provided a substantial coverage of $6,954.62. This financial support was not just a relief; it was a lifesaver. X-Ray Coverage: For an X-ray that cost $228.90, Pet Plus Us covered $206.01. Every penny covered in such times is a burden lifted. Handling Previous Conditions: They had previously assisted with a skin condition, efficiently handling the costs post a $100 deductible. Their consistent support is commendable. The financial aspect, though crucial, pales in comparison to the emotional support they provided. On December 1st, as I was racing against time to get Thunder to the hospital, I called Pet Plus Us minutes before closing. A representative stayed on the line with me until all financial discussions with the hospital’s care coordinator were settled. This gesture of staying beyond working hours to assist a worried pet owner exemplifies their exceptional customer service. My gratitude towards Pet Plus Us is immense. Their coverage goes beyond transactions; it's about compassion and understanding the bond we share with our pets. They have not only provided financial support but have also given me peace of mind, ensuring that I can focus on what matters most - Thunder’s health and well-being. To any pet owner seeking a dependable and empathetic insurance partner, I wholeheartedly recommend Pet Plus Us. They are not just an insurance company; they are a partner in your pet's health journey.
Emergency Spinal Surgery
On New Year's Day, my 2/12 year old chiweenie woke up, unable to use his hind legs. It turned out he herniated a disc and needed emergency spinal surgery. Three days after the surgery I submitted my invoice and within a week, they had reimbursed me at 80%, which allowed me to pay the credit card off immediately and made it so I don't have to cancel my upcoming wedding in order to pay for the surgery. I highly recommend Healthy Paws for anyone looking to insure their pet. Their claims and reimbursement process are seamless, easy, and stress free, which was incredible, considering the stress I was experiencing at home with my recovering dog.
Insurer: Healthy Paws
By: Alison
Cystotomy Surgery
Our dog Hamilton had blockages due to bladder stones. He was referred to a specialist by his regular vet, who was able to clear the stone in his urethra and then perform an arthroscopic cystotomy to remove the stones from his bladder. The surgery was much less invasive and our pup healed faster than with a regular cystotomy and is doing better now. Pet's Best processed my claim very quickly and in accordance with my policy. It is so good knowing that I don't need to make difficult decisions about my dog's health based solely on financial considerations, and helps relieve the stress and gives us one less thing to worry about. Thank You Pet's Best! I do recommend this insurance to others, especially new pet owners who might not know about the benefits of a pet insurance policy.
Healthy paws very good
Very helpful with immediate remediation, and a very empathetic attitude.
Oliver
Very good insurance, delay was good and information was super .
Healthy Paws Pet Insurance
Healthy Paws Pet Insurance is the best investment you can make to insure the best care of your beloved pet. Adopted my dog Luke when he was 6 months old and immediately got this insurance in 2017, and it has been a life saver. Luke ended up with allergies and the medication is $180.00 a month, I send the invoice to Healthy Paws and get reimbursed for 90% within 2-3 days. He has had multiple surgeries that have also been covered at 90%, saving me thousands of dollars. Their customer service is the most caring, kind, professional I have ever encountered. I have referred many friends and family to Healthy Paws, and they tell me if not for this insurance it would have been so stressful and devastating, emotionally and financially, had they had ignored the importance of getting this coverage for their pets. So, do you and your pet a life changing favor and call Healthy Paws now!
Insurer: Healthy Paws
By: Jennifer