Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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I can do everything on line
I can do everything on line, fast and easy
Insurer: MetLife
By: customer
Recommend this insurance to everyone…
Recommend this insurance to everyone possible. Amazing coverage, easy claims, fantastic customer service
Insurer: MetLife
By: customer Jill
Everything is great!
Everything is great, and they made everything so easy. I feel very relieved knowing that I have them in my back when my pet is sick.
Insurer: MetLife
By: customer
Easy and clear navigation
Easy and clear navigation
Insurer: MetLife
By: Danny
Super smooth process
Super smooth process. User friendly. Very happy with the service.
Insurer: MetLife
By: customer
The processing of claims is quick
The processing of claims is quick. Also, if MetLife needs more information, it is easy to add the needed information though email.
Insurer: MetLife
By: customer
I can submit my claims easily online…
I can submit my claims easily online after getting my original documents in.
Insurer: MetLife
By: customer beth
Best pet insurance
Easy to upload documents and if I ever have any problems or questions every one I've talked to is extremely helpful and courteous. I couldn't recommend metlife enough!
Insurer: MetLife
By: customer
Great service just need a bit better…
Great service just need a bit better communication from the team.
Insurer: MetLife
By: customer
We love Pumpkin❤️
Pumpkin pet insurance and their wellness plan is amazing. I use the wellness plan for all three of my fur babies. It’s simple I go to the vet, submit my invoice with my claim and get paid within a couple of days!! Pumpkin, you are the best!! My fur babies say thank you!❤️
Insurer: Pumpkin
By: Stephanie