Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Embrace is Tops
I haven't had to file a claim yet but I want to say that my experience with customer service, with signing up and with the company's willingness to listen to me when I thought they'd made an error in the review of one of my cats medical histories has been excellent. Staff are friendly, cordial, professional, more than willing to help and knowledgeable. So far I couldn't ask for more.
Pets Best is the BEST
We decided to get pet insurance when our male cat Tizzy for four months old. Our niece, who had five different animals at the time, suggested Pets Best. We look at several different carriers and went with Pets Best. Tizzy became ill after surgery at five and a half months and Pets Best remitted our portion within 10 days time. He again became ill at almost seven months and each time he had to have a procedure or visit the animal emergency hospital, our payment was on time, within 10-12 days of his service. Filing a claim was easy online and the Pets Best staff keeps you apprised of the time frame for payment by email. Our Tizzy is healthy and happy finally and we are very happy with Pets Best coverage and their staff.
Insurer: Pets Best
By: Kathy
Excellent Insurance
Our entire family uses Pets Plus Us premium plan. Sadly my 11 year old pup required extensive surgery this year. While the best outcome is her continued recovery it’s also peace of mind that we have a great insurance plan and we have never had a bad experience. Nothing but positive praise.
Great pet insurance
I haven’t had to submit a claim yet, but it looks pretty easy in the app. Their customer service was great in getting me a discount I was eligible for but could not get it when submitting on my own. They were also helpful at explaining policies when I deciding between different amounts of coverage. Far better price wise than any other pet insurance too. The people at spot insurance were the opposite of helpful, so I’m glad I found met life.
Insurer: MetLife
By: Amanda
Zips TPLO surgery
Never thought having insurance and a pet would come in handy, Zip hurt her leg playing outside and thank God I had Trupanion insurance, the claim process was easy and I would recommend it to all pet parents. Also Thanks Dr. Nenninger at Wewoka Animal Hospital in Oklahoma for taking care of my girl!!!
Overrated - difficult to use
I've had an issue with Fetch pet insurance with literally every interaction I've had with them. When submitting a claim for my dog they misread the dog's birthday and the date of the exam and kept insisting the claim was ineligible, and I had to contact them several different times to get it corrected and finally covered. They also randomly lost all of my pet's medical records. So frustrating.
Insurer: Fetch
By: Meaghan
Bunch of d$&n crooks
Tried MetLife because I googled good pet insurance, boy was I wrong! I turned in all my receipts on everything and my veterinarian office sent in the soap reports and everything was denied except 3 claims, all her heartworm and flea medicines denied , pain medicine denied because she had surgery and it was over $ 4000.00 which I paid out of pocket because that surgery was done before I got pet insurance but the veterinarian gave her a pain reliever 5 months after the surgery because she evidently stepped in a hole on the surgery leg and he gave her medication but they once again said pre-existing, her stepping in a hole is not pre-existing, they took my my hard earned money every month so to me that’s a pre-existing lie when you continue taking money out of my account and know damn well you buying all my claims, I will be contacting BBB and believe me I had several people asking me about this company and today I called each one of them personally and told them to run and never ever deal with this company, that are crooks and scammers just out to take people money, I should have known it was to good to be true something told me not to I should have went with my first intuition! I can’t even imagine all these 5 star reviews are true, I would like to take them to court, the ones who have been scammed need to ban together and sue them!
Insurer: MetLife
By: Franchesa
Pet's
I've had other pet insurance and for my pets Trupanion is the best!!! So far they have been there for me and my pet...
Best decision I've ever made!
My 4-year-old rescue is recovering from acute kidney failure. He spent a week in the hospital and has had at least a dozen follow-up visits, lots of tests, and ongoing medication. His excellent care comes with a big price tag. Thankfully, I had made the decision for pet insurance -- and Healthy Paws has really come through! They cover exactly what they say they will cover, filing claims couldn't be easier, and reimbursement lands in my bank account within a few days. Without a doubt, Healthy Paws is a 5-star pet insurance provider!
Thank you, from Willow Rose & family
Thank you so much for always providing great insurance coverage for our Willow Rose as you also did for our Angel Max. Happy holidays and happy new year from the Larvenz/Woodward family.