Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Phone representative (Yaz?) was…
Phone representative (Yaz?) was amazing. Explained everything, including how to navigate payment process. Super knowledgeable, personable and professional. I could not be happier, dude was awesome
Insurer: Nationwide
By: Gracie's dad
A considerate person does help!!!!!
I spoke to one of your representatives who went out of his way to help me get more money on my claim. I did receive 145 more. He was kind considerate and understanding
Insurer: Spot
By: Shelley Samocki
I have had great service from Metlife
I have had great service from Metlife. they respond quickly and pay quickly. When I have ahd questions the call is painless and fairly fast. I definitely appreciate the service. thw insurance allows my dog to live a healthy life with her disease. Thank you
Insurer: MetLife
By: ROBERT KINNEY
Always helpful and they processed…
Always helpful and they processed claims promptly.
Insurer: MetLife
By: customer
You were quick to acknowledge the…
You were quick to acknowledge the complaint and take action with your promt response. It’s a great insurance company, I highly recommend you,100%
Insurer: Spot
By: Maria Hernandez
Mixed reviews
I like the service, it’s very easy to file a claim. I hate that you say my dog has all kinds of pre existing conditions that you don’t cover with the amount that I pay for her. Also, the claim took longer than usual this time but that may just be because of the holidays.
Insurer: Pets Best
By: Kara
Fabulous!
Absolutely incredibly hassle free way to file a claim. App is created with consideration for customers, claim dining is easy and the refund came within days. I wish human insurance was thia easy
Insurer: MetLife
By: Marina
Timely Review
My claim was reviewed and processed in a very timely manner. Always great customer service!
Insurer: MetLife
By: JODY FINKS
Timely and fair
Exceptionally clear and timely in their reviews of claims, and eminently fair in their coverage decisions. Best insurance company I've dealt with!
Insurer: Spot
By: Thomas
My experience with Met Life for my pet…
The customer service representatives are always knowledgeable and helpful. Sending in invoices for claims is incredibly easy and Met Life pays out very fast! I’m so glad I switched from nationwide!
Insurer: MetLife
By: Dolores