Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Claim
Speedy efficient responses via email and claim.
Insurer: Embrace
By: Julie Metivier
Your rep was very courteous helpful in…
Your rep was very courteous helpful in picking the right coverage
Insurer: Nationwide
By: Suzanne
I just love my fetch Insurance because…
I just love my fetch Insurance because you're always fast and efficient and it's so easy to put my claims in on your website thank you so very much for all that you do for us and our fur babies we love fetch insurance!!!!
Insurer: Fetch
By: KARIN Denise
Easy fast personal and friendly
Easy fast personal and friendly
Insurer: Nationwide
By: Customer
Karley helped make sure my pet…
Karley helped make sure my pet insurance was active and helped add new pets very easily
Insurer: Fetch
By: xavier b
Great communication, and app is helpful
Great communication regarding claim status and the app is also very easy to navigate.
Insurer: Fetch
By: LP
Fast claims processing
Fast claims processing. Always friendly
Insurer: MetLife
By: Julane
The claim submission process was very easy
The claim submission process was very easy. The communication was great. The claim processed and paid within two weeks. Very pleased with Fetch.
Insurer: Fetch
By: Mama P
Molly's surgery
I'm amazed at the prompt service I got for my dogs surgery I'm glad I have Trupanion first time I've ever had pet insurance thank you so much
Insurer: Trupanion
By: CYNTHIA SENG
Couldn't reach anyone via phone or chat…
Couldn't reach anyone via phone or chat to ask questions on coverage
Insurer: MetLife
By: Laura Heely