Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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I Love Healthy Paws
I really like Healthy Paws insurance. It is very easy to submit a claim and they are quick to respond and reimburse. Communication has been very good when I’ve had questions. I really like that there are no per year or per incident caps!
Insurer: Healthy Paws
By: Megan
Super fast and easy.
I kept putting off doing my claim because I thought it was going to be complicated and frustrating but I was wrong. The system was incredibly easy to use. The response time was very quick and within a few days I saw my money hit my account. I’m a fan
Met life
Met Life has provided me excellent coverage for my two beagle mix dogs. They have excellent costumer service.
Policy
Having pet insurance is beneficial however not with Fetch Pet insurance. Very disappointed, inefficient and lack of communication.
Insurer: Fetch
By: Kiko
Pets Plus Us is great!
My cat needed major surgery last month and Pets Plus Us was incredibly supportive. Their affordable plans took a huge weight off my shoulders and the customer service team showed such kindness and help during a difficult period. They made the process more manageable and for that, I'm truly grateful.
Peace of Mind
I don’t want to have to use my insurance. If I do it means my dog is sick or injured and that just breaks my heart. However, having Lemonade as our pet’s insurance company has been a big relief to us. The claims process is easier than ordering a drink at Starbucks for my wife. And I think I get reimbursed faster too. I have never had insurance for my dogs in the past but based on my experience with Lemonade I will have it from now on.
Grateful for Trupanion!
I have had Trupanion insurance for almost 10 years now. They have never let me down! We ended up with a dog who has a significant amount of health problems, from allergies to stomach sensitivities and everything in between. Of course, we couldn't have possibly predicted this when we got the insurance as a puppy and that's an important consideration. We had no way of knowing she would have so many needs, specialists, and procedures, but Trupanion has honored their policies every step of way. She just had a major surgery and related procedures that were completely unexpected. Shortly after, Trupanion sent notice that all of it was eligible and being covered. Because of Trupanion and all the care we are able to provide, Sparkle presents as a very happy, healthy dog! We are very grateful for all of their support!
Impreseed
Our youngest dog began having seizures and was seen in the ICU for three days. During her time there she received wonderful care and endured multiple tests to determine the ethology of her seizures. Thankfully with pet insurance we didn’t have to withhold any care out of financial concerns and now our girl is home and doing well. Pets Plus Us reimbursed us everything we were entitled to and within only a couple weeks. Very impressed!
Insurer: Pets Plus Us
By: Jennifer
A True Partner
Trupanion has been helping to look after my dog, Belle, since she was a puppy. She has had a wide variety of health issues but Trupanion is always there with financial and personal support. I don't what we would have done without it. Thank you.
Insurer: Trupanion Canada
By: Rod
Quick Response and Explanation
What I really like about Pet plus Us is their quick response time and explanations once a claim has been reviewed.
Insurer: Pets Plus Us
By: Natalee